LN
Listo N
1 reviews | Active since Jan 2024
10 Mar 2026, 09:33
Terrable Responses
Imagine this is by far the worst service automated email responses:
We were unable to unsuspend your service because we could not locate your account. To help us assist you quickly, please reply with your MetroFibre Account Number, ID Number, or FTTX Number. One of our agents will then manually allocate your payment and unsuspend your account.
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MetroFibre Networx's replyOfficial
10 Mar 2026, 09:39Dear Listo,
Thank you for sharing your experience.
Receiving automated responses indicating that your account could not be located after submitting a payment is understandably frustrating, particularly when you are expecting your service to be restored without delay. Your feedback regarding the difficulty in having the payment allocated and the service unsuspended is noted.
Your account will be reviewed to verify the payment received and ensure it is correctly linked so that the service status can be addressed accordingly. The interaction history will also be assessed to determine why the automated response was triggered and whether additional intervention was required.
We will be in direct contact with feedback once the review has been completed and the necessary actions have been taken.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your experience.
Receiving automated responses indicating that your account could not be located after submitting a payment is understandably frustrating, particularly when you are expecting your service to be restored without delay. Your feedback regarding the difficulty in having the payment allocated and the service unsuspended is noted.
Your account will be reviewed to verify the payment received and ensure it is correctly linked so that the service status can be addressed accordingly. The interaction history will also be assessed to determine why the automated response was triggered and whether additional intervention was required.
We will be in direct contact with feedback once the review has been completed and the necessary actions have been taken.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply10 Mar 2026, 09:39
Official
Dear Listo,
Thank you for sharing your experience.
Receiving automated responses indicating that your account could not be located after submitting a payment is understandably frustrating, particularly when you are expecting your service to be restored without delay. Your feedback regarding the difficulty in having the payment allocated and the service unsuspended is noted.
Your account will be reviewed to verify the payment received and ensure it is correctly linked so that the service status can be addressed accordingly. The interaction history will also be assessed to determine why the automated response was triggered and whether additional intervention was required.
We will be in direct contact with feedback once the review has been completed and the necessary actions have been taken.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your experience.
Receiving automated responses indicating that your account could not be located after submitting a payment is understandably frustrating, particularly when you are expecting your service to be restored without delay. Your feedback regarding the difficulty in having the payment allocated and the service unsuspended is noted.
Your account will be reviewed to verify the payment received and ensure it is correctly linked so that the service status can be addressed accordingly. The interaction history will also be assessed to determine why the automated response was triggered and whether additional intervention was required.
We will be in direct contact with feedback once the review has been completed and the necessary actions have been taken.
Best regards,
Marilize
MetroFibre Complaints & Escalations