TM
Thabang M
1 reviews | Active since Mar 2015
17 Oct 2023, 08:16
Tempering with lower speed lines to push people to 250mb package.
I have had a 40mb line for about a year now without any issues. Since the introduction of the 250mb package, my 40mb line has been performing like a 1mb line. I cant even connect 1 tv without intense buffering. When you complain about the performance you are told to upgrade to 250mb. It seems metrofibre is tempering with the lower speed packages to push people to the 250mb.
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MetroFibre Networx's replyOfficial
17 Oct 2023, 11:25Dear Thabang,
We extend our sincere apologies for the frustration you've experienced.
Your feedback, as mentioned in the review, has been carefully noted and is being given the utmost attention.
Our dedicated complaints/escalations department is actively investigating the matter you've raised.
Anticipate further communication via email, ensuring your query is resolved timeously and efficiently.
Thank you for your understanding and patience throughout this process.
Kind regards,
Nthabi
We extend our sincere apologies for the frustration you've experienced.
Your feedback, as mentioned in the review, has been carefully noted and is being given the utmost attention.
Our dedicated complaints/escalations department is actively investigating the matter you've raised.
Anticipate further communication via email, ensuring your query is resolved timeously and efficiently.
Thank you for your understanding and patience throughout this process.
Kind regards,
Nthabi
MetroFibre Networx's reply17 Oct 2023, 11:25
Official
Dear Thabang,
We extend our sincere apologies for the frustration you've experienced.
Your feedback, as mentioned in the review, has been carefully noted and is being given the utmost attention.
Our dedicated complaints/escalations department is actively investigating the matter you've raised.
Anticipate further communication via email, ensuring your query is resolved timeously and efficiently.
Thank you for your understanding and patience throughout this process.
Kind regards,
Nthabi
We extend our sincere apologies for the frustration you've experienced.
Your feedback, as mentioned in the review, has been carefully noted and is being given the utmost attention.
Our dedicated complaints/escalations department is actively investigating the matter you've raised.
Anticipate further communication via email, ensuring your query is resolved timeously and efficiently.
Thank you for your understanding and patience throughout this process.
Kind regards,
Nthabi