KV
Kevin V
1 reviews | Active since Mar 2009
29 Sept 2025, 18:38
*********** technicians
Your company must have the most *********** technicians. Today again, my line was working fine. They work on other lines and disconnect my line. Speak to the technician, he doesn't fix my line. Gets in his car and leave. His exact words to me is that the connections are a mess. Time you as a company get people that have some kind of education.
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
29 Sept 2025, 19:06Dear Kevin Venter
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience and frustration caused by the recent incident with the technician. We understand how upsetting it must be to have your service disrupted after it was previously working.
Please note that your query has been escalated to our Maintenance Department, who will be in contact with you directly to assist further and ensure that the issue is resolved as soon as possible.
We appreciate your patience and understanding while we work to restore your connection.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience and frustration caused by the recent incident with the technician. We understand how upsetting it must be to have your service disrupted after it was previously working.
Please note that your query has been escalated to our Maintenance Department, who will be in contact with you directly to assist further and ensure that the issue is resolved as soon as possible.
We appreciate your patience and understanding while we work to restore your connection.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply29 Sept 2025, 19:06
Official
Dear Kevin Venter
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience and frustration caused by the recent incident with the technician. We understand how upsetting it must be to have your service disrupted after it was previously working.
Please note that your query has been escalated to our Maintenance Department, who will be in contact with you directly to assist further and ensure that the issue is resolved as soon as possible.
We appreciate your patience and understanding while we work to restore your connection.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience and frustration caused by the recent incident with the technician. We understand how upsetting it must be to have your service disrupted after it was previously working.
Please note that your query has been escalated to our Maintenance Department, who will be in contact with you directly to assist further and ensure that the issue is resolved as soon as possible.
We appreciate your patience and understanding while we work to restore your connection.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
KV
Kevin V's updateReviewer Update
01 Oct 2025, 12:56When will my connection be restored. This is unacceptable
KV
Kevin V's update01 Oct 2025, 12:56
Reviewer Update
When will my connection be restored. This is unacceptable
MetroFibre Networx's replyOfficial
01 Oct 2025, 13:22Dear Kevin,
Thank you for reaching out and for your patience as we work to resolve your service issue. We can confirm that our technicians attended to your connection yesterday and restored your fibre link.
However, after further investigation, we have identified that your fibre link remains affected. We have re-escalated the matter with our Maintenance Management team for urgent resolution.
We appreciate your continued patience and cooperation as we work to fully restore your service and will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for your patience as we work to resolve your service issue. We can confirm that our technicians attended to your connection yesterday and restored your fibre link.
However, after further investigation, we have identified that your fibre link remains affected. We have re-escalated the matter with our Maintenance Management team for urgent resolution.
We appreciate your continued patience and cooperation as we work to fully restore your service and will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply01 Oct 2025, 13:22
Official
Dear Kevin,
Thank you for reaching out and for your patience as we work to resolve your service issue. We can confirm that our technicians attended to your connection yesterday and restored your fibre link.
However, after further investigation, we have identified that your fibre link remains affected. We have re-escalated the matter with our Maintenance Management team for urgent resolution.
We appreciate your continued patience and cooperation as we work to fully restore your service and will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for your patience as we work to resolve your service issue. We can confirm that our technicians attended to your connection yesterday and restored your fibre link.
However, after further investigation, we have identified that your fibre link remains affected. We have re-escalated the matter with our Maintenance Management team for urgent resolution.
We appreciate your continued patience and cooperation as we work to fully restore your service and will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
KV
Kevin V's updateReviewer Update
01 Oct 2025, 13:43Again, your technician disconnected my line and he admitted it. My line was working perfectly. There is nothing wrong with the line. I want one of your manager to call me.
KV
Kevin V's update01 Oct 2025, 13:43
Reviewer Update
Again, your technician disconnected my line and he admitted it. My line was working perfectly. There is nothing wrong with the line. I want one of your manager to call me.