SM
Steve M
1 reviews | Active since Mar 2009
06 Oct 2025, 16:00
Taking incompetency and apathy to a whole new level
An utter embarrassment of a company. Botched my installation which was scheduled late anyway, and sent the wrong person from the wrong department. I had to wait for them all day at my office when I was supposed to be on the road, and then didn't even receive an apology. Each department blamed each other as is the way in this *********** country in which we live.
I'm so sad that there isn't a zero star rating or even a minus one.
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Replies (1)
MetroFibre Networx's replyOfficial
06 Oct 2025, 17:11Dear Steve
Thank you for reaching out to us and for taking the time to share your feedback. We sincerely apologise for the poor experience you encountered during your installation. This is certainly not the level of service we aim to provide.
Your feedback is extremely valuable to us, as it helps us identify areas that require improvement to ensure a better experience for all our clients going forward.
We truly regret the inconvenience caused and appreciate you bringing this matter to our attention.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us and for taking the time to share your feedback. We sincerely apologise for the poor experience you encountered during your installation. This is certainly not the level of service we aim to provide.
Your feedback is extremely valuable to us, as it helps us identify areas that require improvement to ensure a better experience for all our clients going forward.
We truly regret the inconvenience caused and appreciate you bringing this matter to our attention.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply06 Oct 2025, 17:11
Official
Dear Steve
Thank you for reaching out to us and for taking the time to share your feedback. We sincerely apologise for the poor experience you encountered during your installation. This is certainly not the level of service we aim to provide.
Your feedback is extremely valuable to us, as it helps us identify areas that require improvement to ensure a better experience for all our clients going forward.
We truly regret the inconvenience caused and appreciate you bringing this matter to our attention.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us and for taking the time to share your feedback. We sincerely apologise for the poor experience you encountered during your installation. This is certainly not the level of service we aim to provide.
Your feedback is extremely valuable to us, as it helps us identify areas that require improvement to ensure a better experience for all our clients going forward.
We truly regret the inconvenience caused and appreciate you bringing this matter to our attention.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations