L
Lerato
1 reviews | Active since Dec 2025
24 Dec 2025, 10:23
Switch in my fibre
The service is poor ..you will pay and the next your fibre gets switched off This service provider has given us serious headache
Helpful (0)
Replies (7)0
Replies (7)
MetroFibre Networx's replyOfficial
24 Dec 2025, 10:30Dear Lerato
Thank you for bringing your concerns to our attention.
We acknowledge the frustration caused by the intermittent fibre service and the disruption experienced after payment, including instances where the service was switched off unexpectedly. This is not the level of service we aim to provide, and we understand the inconvenience and stress this situation has caused you.
Please be assured that your feedback has been noted and escalated to the relevant teams for review. Matters relating to service stability and billing continuity are taken seriously, and steps are being reviewed to prevent a recurrence of this experience.
We appreciate you taking the time to share your experience, as it assists us in identifying areas that require improvement. Should you require further assistance or updates, please do not hesitate to contact us.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We acknowledge the frustration caused by the intermittent fibre service and the disruption experienced after payment, including instances where the service was switched off unexpectedly. This is not the level of service we aim to provide, and we understand the inconvenience and stress this situation has caused you.
Please be assured that your feedback has been noted and escalated to the relevant teams for review. Matters relating to service stability and billing continuity are taken seriously, and steps are being reviewed to prevent a recurrence of this experience.
We appreciate you taking the time to share your experience, as it assists us in identifying areas that require improvement. Should you require further assistance or updates, please do not hesitate to contact us.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply24 Dec 2025, 10:30
Official
Dear Lerato
Thank you for bringing your concerns to our attention.
We acknowledge the frustration caused by the intermittent fibre service and the disruption experienced after payment, including instances where the service was switched off unexpectedly. This is not the level of service we aim to provide, and we understand the inconvenience and stress this situation has caused you.
Please be assured that your feedback has been noted and escalated to the relevant teams for review. Matters relating to service stability and billing continuity are taken seriously, and steps are being reviewed to prevent a recurrence of this experience.
We appreciate you taking the time to share your experience, as it assists us in identifying areas that require improvement. Should you require further assistance or updates, please do not hesitate to contact us.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We acknowledge the frustration caused by the intermittent fibre service and the disruption experienced after payment, including instances where the service was switched off unexpectedly. This is not the level of service we aim to provide, and we understand the inconvenience and stress this situation has caused you.
Please be assured that your feedback has been noted and escalated to the relevant teams for review. Matters relating to service stability and billing continuity are taken seriously, and steps are being reviewed to prevent a recurrence of this experience.
We appreciate you taking the time to share your experience, as it assists us in identifying areas that require improvement. Should you require further assistance or updates, please do not hesitate to contact us.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
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Lerato's updateReviewer Update
24 Dec 2025, 10:35Sibonisile this is not the first time so the thing that you are saying about this is not the service you aim ever since I started using Metro fibre you just decide to switch the fibre off for what
Now let this problem be solved that's all
Now let this problem be solved that's all
L
Lerato's update24 Dec 2025, 10:35
Reviewer Update
Sibonisile this is not the first time so the thing that you are saying about this is not the service you aim ever since I started using Metro fibre you just decide to switch the fibre off for what
Now let this problem be solved that's all
Now let this problem be solved that's all
MetroFibre Networx's replyOfficial
24 Dec 2025, 10:41 We have sent you an email regarding this matter. Kindly review it at your convenience and respond when you are able.
MetroFibre Networx's reply24 Dec 2025, 10:41
Official
We have sent you an email regarding this matter. Kindly review it at your convenience and respond when you are able.
L
Lerato's updateReviewer Update
24 Dec 2025, 10:56I have app****...
L
Lerato's update24 Dec 2025, 10:56
Reviewer Update
I have app****...
MetroFibre Networx's replyOfficial
24 Dec 2025, 11:19 We have sent you an email regarding this matter. Kindly review it at your convenience and respond when you are able.
MetroFibre Networx's reply24 Dec 2025, 11:19
Official
We have sent you an email regarding this matter. Kindly review it at your convenience and respond when you are able.
L
Lerato's updateReviewer Update
24 Dec 2025, 11:22We paid for this month...check properly...this thing is irritating.
Your service is poor even your finance department is a hell..
Should I just report this service to ombudsman
Your service is poor even your finance department is a hell..
Should I just report this service to ombudsman
L
Lerato's update24 Dec 2025, 11:22
Reviewer Update
We paid for this month...check properly...this thing is irritating.
Your service is poor even your finance department is a hell..
Should I just report this service to ombudsman
Your service is poor even your finance department is a hell..
Should I just report this service to ombudsman
MetroFibre Networx's replyOfficial
24 Dec 2025, 11:56 Please share the POP via email, and we will request our finance team to assist.
MetroFibre Networx's reply24 Dec 2025, 11:56
Official
Please share the POP via email, and we will request our finance team to assist.