Suspension of services without warning

I have very mixed emotions, as an ISP and service, everything is handled efficiently. My account, however, got suspended today for no reason and only got home after 5 where no one from accounts is available to assist. The matter was escalated and I'm currently waiting on a solution. The person managing the Facebook page was extremely helpful in assisting in the best way possible and I do hope that this get's escalated onto management to improve the quality of service, unfortunately, don't have the agent's name and prefered to remain anonymous.

I do recommend that if an account is to be suspended that a client is informed in advance to make arrangements, I have not received any warning, notifications and was on the phone with 2 agents calling me today and no one mentioned anything about a suspension. Inform clients and keep your clients up to date, at the start of the month I had to contact the accounts and request that my account get's debited as nothing happened, today I was asked what date the account should be debited and everything was fine. Please resolve this issue MetroFibre, new ISP's can make mistakes and it is part of business, work on upping the s****set and employ team leaders that can make crucial decisions if mistakes like this happen after hours. We are all human and mistakes happen, just remember that a happy client will refer your services to 5 people, neutral clients will leave the account and unhappy clients will tell 5 people why not to go with you. I went from a happy client to a neutral client, please rectify this mistake and make me a happy client.