CN
Christa N
1 reviews | Active since Apr 2017
29 Jan 2026, 13:58
Suspension for Paid Account
I am extremely dissatisfied with MetroFibre’s service. My account is fully paid, yet my line has been suspended for the 7th time this month. This is completely unacceptable and has caused repeated inconvenience, disruption, and unnecessary stress. There is absolutely no excuse for a customer who is up to date with payments to be treated this way. The constant suspensions point to serious internal issues — either in billing, communication, or basic account management. Someone is clearly not doing their job, and I am the one paying the price for it. I rely on this service daily, and having it cut off repeatedly without valid reason is unprofessional and unacceptable. I should not have to continuously chase support to restore a service I am already paying for. MetroFibre needs to urgently take accountability, fix whatever internal process is failing, and ensure this does not happen again. Customers deserve reliability, not repeated service failures on paid accounts.
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
29 Jan 2026, 15:06Dear Christa
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience, frustration, and disruption caused by the repeated suspensions on your account. We fully understand how unacceptable this experience has been, especially as your account is fully paid and you rely on the service daily.
Please be assured that we have received your query and have formally requested our Finance department to urgently investigate the reason your account continues to be suspended and resolve the issue, and ensure that this does not recur.
Once the investigation has been completed, the Finance team will provide feedback, and we will communicate the outcome and corrective actions taken to you accordingly.
We truly regret the inconvenience this has caused and appreciate your patience while we work to resolve this matter as a priority.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience, frustration, and disruption caused by the repeated suspensions on your account. We fully understand how unacceptable this experience has been, especially as your account is fully paid and you rely on the service daily.
Please be assured that we have received your query and have formally requested our Finance department to urgently investigate the reason your account continues to be suspended and resolve the issue, and ensure that this does not recur.
Once the investigation has been completed, the Finance team will provide feedback, and we will communicate the outcome and corrective actions taken to you accordingly.
We truly regret the inconvenience this has caused and appreciate your patience while we work to resolve this matter as a priority.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply29 Jan 2026, 15:06
Official
Dear Christa
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience, frustration, and disruption caused by the repeated suspensions on your account. We fully understand how unacceptable this experience has been, especially as your account is fully paid and you rely on the service daily.
Please be assured that we have received your query and have formally requested our Finance department to urgently investigate the reason your account continues to be suspended and resolve the issue, and ensure that this does not recur.
Once the investigation has been completed, the Finance team will provide feedback, and we will communicate the outcome and corrective actions taken to you accordingly.
We truly regret the inconvenience this has caused and appreciate your patience while we work to resolve this matter as a priority.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience, frustration, and disruption caused by the repeated suspensions on your account. We fully understand how unacceptable this experience has been, especially as your account is fully paid and you rely on the service daily.
Please be assured that we have received your query and have formally requested our Finance department to urgently investigate the reason your account continues to be suspended and resolve the issue, and ensure that this does not recur.
Once the investigation has been completed, the Finance team will provide feedback, and we will communicate the outcome and corrective actions taken to you accordingly.
We truly regret the inconvenience this has caused and appreciate your patience while we work to resolve this matter as a priority.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
CN
Christa N's updateReviewer Update
02 Feb 2026, 23:17My line appears to be suspended again, despite my account being fully paid up to 05 March 2026, when my next invoice is due.
I fully understand that there was an outage affecting my area, however according to MetroFibre’s own status page, the issue was resolved at 20:50. It is now well past that time and my line is still not working.
I have already unplugged and restarted my router as advised — with no success. I cannot keep repeating basic troubleshooting every time MetroFibre’s systems or processes fail.
This is becoming a recurring issue and is completely unacceptable for a paid-up customer. Between repeated “suspensions” and unresolved outages, the service has become unreliable and disruptive.
I am once again requesting urgent intervention, a proper explanation, and assurance that this will stop happening. Customers should not have to constantly chase connectivity they are already paying for.
I fully understand that there was an outage affecting my area, however according to MetroFibre’s own status page, the issue was resolved at 20:50. It is now well past that time and my line is still not working.
I have already unplugged and restarted my router as advised — with no success. I cannot keep repeating basic troubleshooting every time MetroFibre’s systems or processes fail.
This is becoming a recurring issue and is completely unacceptable for a paid-up customer. Between repeated “suspensions” and unresolved outages, the service has become unreliable and disruptive.
I am once again requesting urgent intervention, a proper explanation, and assurance that this will stop happening. Customers should not have to constantly chase connectivity they are already paying for.
CN
Christa N's update02 Feb 2026, 23:17
Reviewer Update
My line appears to be suspended again, despite my account being fully paid up to 05 March 2026, when my next invoice is due.
I fully understand that there was an outage affecting my area, however according to MetroFibre’s own status page, the issue was resolved at 20:50. It is now well past that time and my line is still not working.
I have already unplugged and restarted my router as advised — with no success. I cannot keep repeating basic troubleshooting every time MetroFibre’s systems or processes fail.
This is becoming a recurring issue and is completely unacceptable for a paid-up customer. Between repeated “suspensions” and unresolved outages, the service has become unreliable and disruptive.
I am once again requesting urgent intervention, a proper explanation, and assurance that this will stop happening. Customers should not have to constantly chase connectivity they are already paying for.
I fully understand that there was an outage affecting my area, however according to MetroFibre’s own status page, the issue was resolved at 20:50. It is now well past that time and my line is still not working.
I have already unplugged and restarted my router as advised — with no success. I cannot keep repeating basic troubleshooting every time MetroFibre’s systems or processes fail.
This is becoming a recurring issue and is completely unacceptable for a paid-up customer. Between repeated “suspensions” and unresolved outages, the service has become unreliable and disruptive.
I am once again requesting urgent intervention, a proper explanation, and assurance that this will stop happening. Customers should not have to constantly chase connectivity they are already paying for.
MetroFibre Networx's replyOfficial
03 Feb 2026, 08:31Good Day
Thank you for reaching out.
Kindly be advised that the Finance department has successfully unsuspended your service. They have also sent you communication via email with further details regarding your account.
Should you require any additional assistance or if you have not received the email, please let us know and we will be happy to assist.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out.
Kindly be advised that the Finance department has successfully unsuspended your service. They have also sent you communication via email with further details regarding your account.
Should you require any additional assistance or if you have not received the email, please let us know and we will be happy to assist.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply03 Feb 2026, 08:31
Official
Good Day
Thank you for reaching out.
Kindly be advised that the Finance department has successfully unsuspended your service. They have also sent you communication via email with further details regarding your account.
Should you require any additional assistance or if you have not received the email, please let us know and we will be happy to assist.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out.
Kindly be advised that the Finance department has successfully unsuspended your service. They have also sent you communication via email with further details regarding your account.
Should you require any additional assistance or if you have not received the email, please let us know and we will be happy to assist.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations