1 reviews | Active since Nov 2017
Suspended service with no outstanding
Am experiencing extremely worse service from Metrofibre,they are so quick to suspend account without contacting and on the other am getting false account statement.Every month I receive two different amount on each statement.
When your the statement you will receive any assistance there’s WhatsApp number but it’s useless same as the account department employee.
Last year I paid a lot of money of which I don’t even know where is it coming from,this year just finished pay that amount was charged last and guess what the already accumulating another amounts,
I receive two different statements every ****en month they can’t even explain the false statement ,now I made a payment for the sake that I can work and my line is suspended,sent email,tried call my airtime is finished still no assistance I received
Thank you for bringing your concerns to our attention. We understand the frustration you've experienced with the service and billing discrepancies. Please rest assured that your issue has been escalated to the relevant department, and they will be addressing it promptly to ensure a resolution is reached.
We acknowledge the difficulties you've faced with your account, and we are committed to resolving the matter efficiently. Our team will review the billing inconsistencies, investigate the suspension issue, and provide you with a detailed statement regarding the payments you've made and any outstanding charges.
We appreciate your patience as we work through this, and our team will reach out with an update as soon as possible. In the meantime, if there’s anything else you need, please feel free to contact us.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We understand the frustration you've experienced with the service and billing discrepancies. Please rest assured that your issue has been escalated to the relevant department, and they will be addressing it promptly to ensure a resolution is reached.
We acknowledge the difficulties you've faced with your account, and we are committed to resolving the matter efficiently. Our team will review the billing inconsistencies, investigate the suspension issue, and provide you with a detailed statement regarding the payments you've made and any outstanding charges.
We appreciate your patience as we work through this, and our team will reach out with an update as soon as possible. In the meantime, if there’s anything else you need, please feel free to contact us.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations