1 reviews | Active since Nov 2011
Support or lack thereof…!
I am having the exact same issues as everyone else here ― communication and support!
I signed up for the Black Friday deal. Was basically told I cannot benefit from the deal unless I jump through a few hoops, which I did. Only then to be told that I cannot get the deal. So after a month of back and forth emails waiting for a “supervisor” to call me, my previous ISPs service was up. So I had to sign up for a normal line with MetroFibre ― expecting the ticket to be finalised and rights made right. Man oh man was I wrong… the ticket is still open since the 29th Nov.
On the day I signed up, I paid the activation and the first months fee. Only to get sent an email and sms saying I’m now in arrears for basically the same amount as the sign up and months fee.
Emailed through the POP, tried to call the finance dept and held for 18mins, eventually the reception answered and took down the details ― but it’s still not resolved. And more sms’s and emails telling me I’m in arrears.
The finance department in my opinion is absolutely useless ― the support people are also ill informed about their services and hardware they supply!
I have spent countless hours on the phone with support to get things fixed and they never seem to reach a conclusion.
I’m STILL waiting for someone to contact me regarding my ticket opened in Nov, but I feel I’ll end up waiting an eternity! My service will probably be cut off before then due to being “in arrears”!!
We sincerely apologize for the frustrations you've experienced regarding your Black Friday promotion and the subsequent issues with your account and service activation. Your feedback is invaluable to us, and we're committed to resolving these matters promptly.
Upon review of your case, we have escalated the issue to the supervisor of our sales team, who has confirmed that your service and pricing should indeed align with the Black Friday promotion you signed up for. Rest assured, we are actively working with our finance management team to rectify your account and ensure that the appropriate adjustments are made.
We understand the urgency of your situation and acknowledge the inconvenience caused by the delay in resolving your concerns. Please be assured that we are prioritizing this matter and will provide you with feedback regarding the allocation of the payments you've made and the resolution of the arrears issue.
Thank you for your patience and understanding as we work to address these issues. Should you have any further questions or concerns, please don't hesitate to reach out to us.
Kind regards,
Marilize
MetroFibre Complaints
We sincerely apologize for the frustrations you've experienced regarding your Black Friday promotion and the subsequent issues with your account and service activation. Your feedback is invaluable to us, and we're committed to resolving these matters promptly.
Upon review of your case, we have escalated the issue to the supervisor of our sales team, who has confirmed that your service and pricing should indeed align with the Black Friday promotion you signed up for. Rest assured, we are actively working with our finance management team to rectify your account and ensure that the appropriate adjustments are made.
We understand the urgency of your situation and acknowledge the inconvenience caused by the delay in resolving your concerns. Please be assured that we are prioritizing this matter and will provide you with feedback regarding the allocation of the payments you've made and the resolution of the arrears issue.
Thank you for your patience and understanding as we work to address these issues. Should you have any further questions or concerns, please don't hesitate to reach out to us.
Kind regards,
Marilize
MetroFibre Complaints
So after your very apologetic reply, absolutely nothing has happened…!
Messages still coming through about non-payment and service termination. My account still shows my original package and NOT the Black Friday special and I’m still ~R1500 in arrears…!
You reply and say all this will be sorted out, but a week later nothing has happened from your side…
What now??
So after your very apologetic reply, absolutely nothing has happened…!
Messages still coming through about non-payment and service termination. My account still shows my original package and NOT the Black Friday special and I’m still ~R1500 in arrears…!
You reply and say all this will be sorted out, but a week later nothing has happened from your side…
What now??