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SP
Shivaar P

1 reviews | Active since Nov 2022

19 Nov 2022, 14:18

Support non existent

Terrible communication and do not keep the promises. Fibre is currently down and i have phoned in for 4 days and each time the agent promised that a technician will call me. No such call was received.

0
Replies (4)
MetroFibre Networx
MetroFibre Networx's reply19 Nov 2022, 14:27
Official
Good day Shivaar,

Thank you for bringing the matter to our attention.

Please note we are investigating the matter.

We will revert back with an update.

One of the agents will contact you.

Kind regards
MetroFibre
SP
Shivaar P's update19 Nov 2022, 14:45
Reviewer Update
I'll believe it when I see it. After 4 days of being **** to I have no trust in your services anymore
SP
Shivaar P's update21 Nov 2022, 12:23
Reviewer Update
Pathetic service continues. Was promised that someone would fix the issue at 11 today and I have not even received a phone call.

The support team cannot assist and the maintenance team will not call me when they promise or allow to support team to put me through to them.

Absolutely pathetic!!!
MetroFibre Networx
MetroFibre Networx's reply21 Nov 2022, 13:02
Official
Dear Shivaar

I hope you are well?

As discussed on Facebook.

I agree with you and I am so sorry for the poor service on the technicians side.

Please give me a few minutes to investigate and follow up with my relevant departments and I will get back to you shorty.

Have a great day.

Kind regards
MetroFibre