CN
Christel N
1 reviews | Active since Jun 2026
10 Jun 2026, 10:03
Support Function
Their support is horrendus - everything routes you to an AI agent that cannot solve anything. It took me 4 days to reach an actual human agent to resolve my issue.
Their internet provision is good, but support is really failing.
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Replies (1)
MetroFibre Networx's replyOfficial
10 Jun 2026, 10:54Dear Christel
Thank you for taking the time to share your feedback with us.
We understand the frustration caused by the difficulty in reaching our support team, and we sincerely apologise for the inconvenience experienced.
We are, however, glad to hear that your issue has now been resolved. Please be assured that your feedback has been noted and will be used to improve our service and overall customer experience.
Thank you once again for your feedback.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking the time to share your feedback with us.
We understand the frustration caused by the difficulty in reaching our support team, and we sincerely apologise for the inconvenience experienced.
We are, however, glad to hear that your issue has now been resolved. Please be assured that your feedback has been noted and will be used to improve our service and overall customer experience.
Thank you once again for your feedback.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Best regards,
MetroFibre Networx's reply10 Jun 2026, 10:54
Official
Dear Christel
Thank you for taking the time to share your feedback with us.
We understand the frustration caused by the difficulty in reaching our support team, and we sincerely apologise for the inconvenience experienced.
We are, however, glad to hear that your issue has now been resolved. Please be assured that your feedback has been noted and will be used to improve our service and overall customer experience.
Thank you once again for your feedback.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking the time to share your feedback with us.
We understand the frustration caused by the difficulty in reaching our support team, and we sincerely apologise for the inconvenience experienced.
We are, however, glad to hear that your issue has now been resolved. Please be assured that your feedback has been noted and will be used to improve our service and overall customer experience.
Thank you once again for your feedback.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Best regards,