JJ
Johann J
1 reviews | Active since Aug 2026
27 Aug 2026, 10:57
Super friendly and efficient, she went out of her way to come to my house to help me connect my router after I struggle d with my metrofibre Go connection
Super friendly and efficient, she went out of her way to come to my house to help me connect my router after I struggle d with my metrofibre Go connection. Can the team look into having their staff trained more to provide efficient services... Well done Phindile Msokwini a super star.
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Replies (1)MetroFibre Networx's replyOfficial
27 Aug 2026, 11:00Dear Johann,
Thank you for sharing your experience with us! We’re delighted to hear that Phindile went above and beyond by personally assisting you with connecting your router. Her friendly, efficient, and customer-focused service truly makes her a superstar.
We also appreciate your valuable feedback regarding staff training. Your suggestion will be shared with the relevant Management team, together with your wonderful recognition of Phindile.
Kind regards,
Marilize
MetroFibre Complaints & Escalation
Thank you for sharing your experience with us! We’re delighted to hear that Phindile went above and beyond by personally assisting you with connecting your router. Her friendly, efficient, and customer-focused service truly makes her a superstar.
We also appreciate your valuable feedback regarding staff training. Your suggestion will be shared with the relevant Management team, together with your wonderful recognition of Phindile.
Kind regards,
Marilize
MetroFibre Complaints & Escalation
MetroFibre Networx's reply27 Aug 2026, 11:00
Official
Dear Johann,
Thank you for sharing your experience with us! We’re delighted to hear that Phindile went above and beyond by personally assisting you with connecting your router. Her friendly, efficient, and customer-focused service truly makes her a superstar.
We also appreciate your valuable feedback regarding staff training. Your suggestion will be shared with the relevant Management team, together with your wonderful recognition of Phindile.
Kind regards,
Marilize
MetroFibre Complaints & Escalation
Thank you for sharing your experience with us! We’re delighted to hear that Phindile went above and beyond by personally assisting you with connecting your router. Her friendly, efficient, and customer-focused service truly makes her a superstar.
We also appreciate your valuable feedback regarding staff training. Your suggestion will be shared with the relevant Management team, together with your wonderful recognition of Phindile.
Kind regards,
Marilize
MetroFibre Complaints & Escalation
