Super Bad service from Meteo Fibre

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A review of MetroFibre Networx

Vuyo M

1 reviews | Active since Mar 2021

09 Mar 2021, 14:45

Account suspension

In January I requested for Metrofibre to change our fibre invoices to be in my sisters that I live with so she can be able to claim this back from work. I was told that this would not incur any extra costs since no new installation had to be done. We carried on paying for Jan, Feb and March as normal. Now in March they have suspended our Fibre services after we paid saying that we owe R1200 from January for fibre activation. What fibre activation as there was no new activation but only a change of name on the invoice? I have been going back and forth on emails and calls with your finance and they still refuse to unsuspend our account. This has been such an inconvenience as we are working from home and now Metrofibre decides they need to invoice us for a name change on the account after they had told us there would be no additional costs incurred to do this!! Such bad service!!!

MetroFibre Networx's reply:

09 Mar 2021, 15:06

Good day Vuyo

Thank you for your message.

we sincerely do apologies for any inconvenience caused.

Kindly be advised that there will be a customer care agent who will be in contact with you.

Kind regards The MetroFibre Team

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THEY OPENED IT AND NOW THEY CLOSED IT AGAIN FOR THE SAME REASON WHICH WE BELIEVE WAS SORTED. WHEN WE CALL THEIR SUPPORT DESK, THEY REPORTED THAT FINANCE DEPARTMENT GAVE THEM INSTRUCTION TO SUSPEND ACCOUNTS THAT ARE AWAITING DEBIT ORDERS... we don't pay it via debit order what kind of company and service is this?

The sooner you cancel with them the better