NM
Nthabeleng M
1 reviews | Active since Nov 2014
14 Dec 2025, 20:29
Subject: Conflicting Information, Delays & Ongoing Service Downtime – Axxess / MetroFibre I am extremely frustrated with the level of service and the conflicting information I have received from Axxess regarding my ongoing internet outage (Ticket: MOL212
Inconvenienced from metrofiber and acxess makes me feel like beating everyone
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
14 Dec 2025, 20:51Dear Nthabeleng Molefe
Thank you for bring this matter to our attention, We acknowledge the fustration caused by the conflict information, service delay and ongoing downtime you have experienced .
Your feedback has been noted and the matter has been escalated for further investigation. Our team will be reviewing the issue with both Axxess and Metrofibre. To establish clarity and work towards resolution.
We appreciate taking your time to teport this and will provide updates as more information becomes available.
Kind Regards
Sibonisile
Escalation & Complaints
Thank you for bring this matter to our attention, We acknowledge the fustration caused by the conflict information, service delay and ongoing downtime you have experienced .
Your feedback has been noted and the matter has been escalated for further investigation. Our team will be reviewing the issue with both Axxess and Metrofibre. To establish clarity and work towards resolution.
We appreciate taking your time to teport this and will provide updates as more information becomes available.
Kind Regards
Sibonisile
Escalation & Complaints
MetroFibre Networx's reply14 Dec 2025, 20:51
Official
Dear Nthabeleng Molefe
Thank you for bring this matter to our attention, We acknowledge the fustration caused by the conflict information, service delay and ongoing downtime you have experienced .
Your feedback has been noted and the matter has been escalated for further investigation. Our team will be reviewing the issue with both Axxess and Metrofibre. To establish clarity and work towards resolution.
We appreciate taking your time to teport this and will provide updates as more information becomes available.
Kind Regards
Sibonisile
Escalation & Complaints
Thank you for bring this matter to our attention, We acknowledge the fustration caused by the conflict information, service delay and ongoing downtime you have experienced .
Your feedback has been noted and the matter has been escalated for further investigation. Our team will be reviewing the issue with both Axxess and Metrofibre. To establish clarity and work towards resolution.
We appreciate taking your time to teport this and will provide updates as more information becomes available.
Kind Regards
Sibonisile
Escalation & Complaints
NM
Nthabeleng M's updateReviewer Update
15 Dec 2025, 15:39Thank you for the response, however, it is disappointing to note that I am being told the same information again, with no actual action or resolution.
As of now, this is the third day that I have been affected by this issue, and I am still without a working service. The continued explanations around turnaround times do not help when there is no progress, no technician attendance, and no confirmed resolution.
This ongoing delay is directly impacting my ability to work, as I work from home, and I have made this clear from the beginning. At this point, reassurance without action is simply not sufficient.
I am requesting visible action, a clear update, and a definite resolution timeline, not a repeat of information I have already been given.
This situation remains unresolved and extremely frustrating.
NM
Nthabeleng M's update15 Dec 2025, 15:39
Reviewer Update
Thank you for the response, however, it is disappointing to note that I am being told the same information again, with no actual action or resolution.
As of now, this is the third day that I have been affected by this issue, and I am still without a working service. The continued explanations around turnaround times do not help when there is no progress, no technician attendance, and no confirmed resolution.
This ongoing delay is directly impacting my ability to work, as I work from home, and I have made this clear from the beginning. At this point, reassurance without action is simply not sufficient.
I am requesting visible action, a clear update, and a definite resolution timeline, not a repeat of information I have already been given.
This situation remains unresolved and extremely frustrating.
MetroFibre Networx's replyOfficial
15 Dec 2025, 15:57Dear Nthabeleng,
Thank you for your continued engagement and for clearly outlining your concerns. We can confirm that your existing fault ticket *** has been raised with a maintenance contractor for scheduling. A maintenance technician will contact you within the next 24 hours to arrange an appointment for repair.
We acknowledge the impact this issue is having on your ability to work and would like to assure you that this step reflects active progress toward resolution. Further updates will be shared as soon as they become available.
Best regards,
Marilize
MetroFibre Complaints & Escalatio
Thank you for your continued engagement and for clearly outlining your concerns. We can confirm that your existing fault ticket *** has been raised with a maintenance contractor for scheduling. A maintenance technician will contact you within the next 24 hours to arrange an appointment for repair.
We acknowledge the impact this issue is having on your ability to work and would like to assure you that this step reflects active progress toward resolution. Further updates will be shared as soon as they become available.
Best regards,
Marilize
MetroFibre Complaints & Escalatio
MetroFibre Networx's reply15 Dec 2025, 15:57
Official
Dear Nthabeleng,
Thank you for your continued engagement and for clearly outlining your concerns. We can confirm that your existing fault ticket *** has been raised with a maintenance contractor for scheduling. A maintenance technician will contact you within the next 24 hours to arrange an appointment for repair.
We acknowledge the impact this issue is having on your ability to work and would like to assure you that this step reflects active progress toward resolution. Further updates will be shared as soon as they become available.
Best regards,
Marilize
MetroFibre Complaints & Escalatio
Thank you for your continued engagement and for clearly outlining your concerns. We can confirm that your existing fault ticket *** has been raised with a maintenance contractor for scheduling. A maintenance technician will contact you within the next 24 hours to arrange an appointment for repair.
We acknowledge the impact this issue is having on your ability to work and would like to assure you that this step reflects active progress toward resolution. Further updates will be shared as soon as they become available.
Best regards,
Marilize
MetroFibre Complaints & Escalatio
NM
Nthabeleng M's updateReviewer Update
15 Dec 2025, 18:34Please note the technician has restore my services
It is unfortunate tha ,one has to go through drastic majors to get assistance.
You can close the case
It is unfortunate tha ,one has to go through drastic majors to get assistance.
You can close the case
NM
Nthabeleng M's update15 Dec 2025, 18:34
Reviewer Update
Please note the technician has restore my services
It is unfortunate tha ,one has to go through drastic majors to get assistance.
You can close the case
It is unfortunate tha ,one has to go through drastic majors to get assistance.
You can close the case
MetroFibre Networx's replyOfficial
15 Dec 2025, 18:51Good Day
Thank you for letting us know. The ticket has been closed.
Thank you for letting us know. The ticket has been closed.
MetroFibre Networx's reply15 Dec 2025, 18:51
Official
Good Day
Thank you for letting us know. The ticket has been closed.
Thank you for letting us know. The ticket has been closed.