EM
Ernest M
1 reviews | Active since Jun 2019
01 Aug 2025, 13:29
Stupid company
I wake up this morning without services,only to find out some dumb person at cancelations who can't be traced has deactivated my account without any instructions to do so,are you running a ****ing ****a shop or a business with someone taking accountability? You're not doing me any favours because I ****ing pay monthly subscriptions for services but if you're good with my money am glad to move on to another service provider
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MetroFibre Networx's replyOfficial
01 Aug 2025, 14:04Dear Ernest,
Thank you for reaching out and for sharing your experience with us.
Thank you for reaching out, for sharing your concerns, and for your patience as we work to investigate this matter.
We have noted the details you’ve raised regarding the deactivation of your account and are currently engaging with the relevant teams to review and address the situation. Our team will provide you with feedback once the investigation is complete.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for sharing your experience with us.
Thank you for reaching out, for sharing your concerns, and for your patience as we work to investigate this matter.
We have noted the details you’ve raised regarding the deactivation of your account and are currently engaging with the relevant teams to review and address the situation. Our team will provide you with feedback once the investigation is complete.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply01 Aug 2025, 14:04
Official
Dear Ernest,
Thank you for reaching out and for sharing your experience with us.
Thank you for reaching out, for sharing your concerns, and for your patience as we work to investigate this matter.
We have noted the details you’ve raised regarding the deactivation of your account and are currently engaging with the relevant teams to review and address the situation. Our team will provide you with feedback once the investigation is complete.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for sharing your experience with us.
Thank you for reaching out, for sharing your concerns, and for your patience as we work to investigate this matter.
We have noted the details you’ve raised regarding the deactivation of your account and are currently engaging with the relevant teams to review and address the situation. Our team will provide you with feedback once the investigation is complete.
Best regards,
Marilize
MetroFibre Complaints & Escalations