Stuck in Fibre Limbo
Metrofibre recently installed fibre in our area. I ordered a fibre package using Mweb as the service provider. A Metrofibre technician came to my house to do the installation, but found a physical problem. Fair enough, so I contacted Metrofibre. No, sorry, they can't talk to me (but it was YOUR technician who came to my house??!) I had to contact Mweb.
On MWeb, however, the order just remains stuck on "Submitted to fibre provider." So now I am stuck in limbo. Really pathetic, execrable service and ridiculous red tape. Perhaps they should rename themselves to MetroCircus?
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Replies (3)0
Replies (3)'s updateReviewer Update
08 Dec 2020, 14:26Just to clarify: the problem was with the Metrofibre installation, not with MWeb. Both the boxes had previously been installed, but when the technician came out, he found there was some physical issue between the box and the street. Now clearly this has to be resolved by Metrofibre, except when I sent them an email to query the status, I was informed they may not speak to me. Absolutely ****** ridiculous!!! It's YOUR installation that's faulty, Metrofibre!!
Here is the order number from MWeb: X***
Here is the order number from MWeb: X***
's update08 Dec 2020, 14:26
Reviewer Update
Just to clarify: the problem was with the Metrofibre installation, not with MWeb. Both the boxes had previously been installed, but when the technician came out, he found there was some physical issue between the box and the street. Now clearly this has to be resolved by Metrofibre, except when I sent them an email to query the status, I was informed they may not speak to me. Absolutely ****** ridiculous!!! It's YOUR installation that's faulty, Metrofibre!!
Here is the order number from MWeb: X***
Here is the order number from MWeb: X***
MetroFibre Networx's replyOfficial
08 Dec 2020, 16:32 Good afternoon Anton,,
Thank you for your message. Kindly can you send us your full names, contact details, residential address, MFN / ISP Account Number as well as your ticket number so we can escalate this problem to the correct department?
Thank you,
The MetroFibre Team
Thank you for your message. Kindly can you send us your full names, contact details, residential address, MFN / ISP Account Number as well as your ticket number so we can escalate this problem to the correct department?
Thank you,
The MetroFibre Team
MetroFibre Networx's reply08 Dec 2020, 16:32
Official
Good afternoon Anton,,
Thank you for your message. Kindly can you send us your full names, contact details, residential address, MFN / ISP Account Number as well as your ticket number so we can escalate this problem to the correct department?
Thank you,
The MetroFibre Team
Thank you for your message. Kindly can you send us your full names, contact details, residential address, MFN / ISP Account Number as well as your ticket number so we can escalate this problem to the correct department?
Thank you,
The MetroFibre Team
MetroFibre Networx's replyOfficial
11 Dec 2020, 09:06Thank you Anton,
Your query has been escalated internally to the correct Key Accounts Department as well as to MWeb to rectify.
The MetroFibre Team
Your query has been escalated internally to the correct Key Accounts Department as well as to MWeb to rectify.
The MetroFibre Team
MetroFibre Networx's reply11 Dec 2020, 09:06
Official
Thank you Anton,
Your query has been escalated internally to the correct Key Accounts Department as well as to MWeb to rectify.
The MetroFibre Team
Your query has been escalated internally to the correct Key Accounts Department as well as to MWeb to rectify.
The MetroFibre Team