I
Irvine
1 reviews | Active since Jun 2025
04 Jun 2025, 11:56
Struggling to connec...
Struggling to connect for more than a week and always coming to the brunch with no assistance afterwards almost made me go mad until yesterday when I actually assisted by Nqabisa who pushed for technicians to come and resolve the issue.
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Replies (1)
MetroFibre Networx's replyOfficial
04 Jun 2025, 12:21Dear Irvine,
Thank you for taking the time to share your experience with us.
We’re truly grateful for your patience during this frustrating period and appreciate you acknowledging Nqabisa’s efforts in getting your issue resolved. We regret the inconvenience caused by the delay and lack of assistance prior to that point.
Please be assured that we are investigating the matter further to identify where the breakdown occurred and to ensure a smoother, more efficient service reinstatement process moving forward.
Your feedback is invaluable in helping us improve our service delivery.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your experience with us.
We’re truly grateful for your patience during this frustrating period and appreciate you acknowledging Nqabisa’s efforts in getting your issue resolved. We regret the inconvenience caused by the delay and lack of assistance prior to that point.
Please be assured that we are investigating the matter further to identify where the breakdown occurred and to ensure a smoother, more efficient service reinstatement process moving forward.
Your feedback is invaluable in helping us improve our service delivery.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply04 Jun 2025, 12:21
Official
Dear Irvine,
Thank you for taking the time to share your experience with us.
We’re truly grateful for your patience during this frustrating period and appreciate you acknowledging Nqabisa’s efforts in getting your issue resolved. We regret the inconvenience caused by the delay and lack of assistance prior to that point.
Please be assured that we are investigating the matter further to identify where the breakdown occurred and to ensure a smoother, more efficient service reinstatement process moving forward.
Your feedback is invaluable in helping us improve our service delivery.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your experience with us.
We’re truly grateful for your patience during this frustrating period and appreciate you acknowledging Nqabisa’s efforts in getting your issue resolved. We regret the inconvenience caused by the delay and lack of assistance prior to that point.
Please be assured that we are investigating the matter further to identify where the breakdown occurred and to ensure a smoother, more efficient service reinstatement process moving forward.
Your feedback is invaluable in helping us improve our service delivery.
Best regards,
Marilize
MetroFibre Complaints & Escalations