1 reviews | Active since Apr 2024
STILL WAITING FOR ACTIVATION WITH NO COMMUNICATION
I moved to a new complex at the end of March 2024. I submitted all the necessary documentation to move my account and line to the new unit by the 5th of March 2024. I even submitted my lease to ensure that I have fibre by the 1st of April 2024. It is now the 8th of April 2024, I have submitted my documents to multiple people multi times again and still no communication or activation. How hard is it to activate an existing line on an existing account? I promptly got my invoice that I need to pay urgently otherwise I get threatened that my line will be cut but when I ask for prompt service and getting my line activated, I am ignored. You would think that MFN would take pride in their service levels for customers that almost never complain and pay promptly each month - apparently not. Previously I would have recommended them, now, absolutely not. So unfortunate that they are the only network in my complex.
I appreciate the feedback but the lack of service is shocking. This could have been done the first time that I have phoned. Instead there were tickets and contractors and emails and whatsapps and phone calls and people trying to assist but getting nowhere because internally people aren't doing what they are suppose to do. I sincerely hope that you improve this process so that no one else need to go through this. Within seconds my service was activated when I lost my @#%&. Why? How? Unacceptable. To be frank, your apology doesn't help.
Can you please check the speeds. I am paying for 40mbps and getting half of it.
Thank you.
I appreciate the feedback but the lack of service is shocking. This could have been done the first time that I have phoned. Instead there were tickets and contractors and emails and whatsapps and phone calls and people trying to assist but getting nowhere because internally people aren't doing what they are suppose to do. I sincerely hope that you improve this process so that no one else need to go through this. Within seconds my service was activated when I lost my @#%&. Why? How? Unacceptable. To be frank, your apology doesn't help.
Can you please check the speeds. I am paying for 40mbps and getting half of it.
Thank you.