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Prudence M
1 reviews | Active since Apr 2014
16 Apr 2024, 14:52
Still no refund three months later
Three months later, I am still waiting for my refund.
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Replies (1)
MetroFibre Networx's replyOfficial
16 Apr 2024, 16:06Dear Prudence
Thank you for reaching out to us. We apologize for the inconvenience you've experienced regarding your refund. After reviewing our records, we're unable to locate your service with the details provided in your complaint.
To assist you further and address your concerns, we kindly ask you to provide us with your account holder details. We have sent you an email requesting this information. Once we have your details, we'll investigate the matter thoroughly and work towards resolving it promptly.
We appreciate your patience and cooperation in this matter.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for reaching out to us. We apologize for the inconvenience you've experienced regarding your refund. After reviewing our records, we're unable to locate your service with the details provided in your complaint.
To assist you further and address your concerns, we kindly ask you to provide us with your account holder details. We have sent you an email requesting this information. Once we have your details, we'll investigate the matter thoroughly and work towards resolving it promptly.
We appreciate your patience and cooperation in this matter.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply16 Apr 2024, 16:06
Official
Dear Prudence
Thank you for reaching out to us. We apologize for the inconvenience you've experienced regarding your refund. After reviewing our records, we're unable to locate your service with the details provided in your complaint.
To assist you further and address your concerns, we kindly ask you to provide us with your account holder details. We have sent you an email requesting this information. Once we have your details, we'll investigate the matter thoroughly and work towards resolving it promptly.
We appreciate your patience and cooperation in this matter.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for reaching out to us. We apologize for the inconvenience you've experienced regarding your refund. After reviewing our records, we're unable to locate your service with the details provided in your complaint.
To assist you further and address your concerns, we kindly ask you to provide us with your account holder details. We have sent you an email requesting this information. Once we have your details, we'll investigate the matter thoroughly and work towards resolving it promptly.
We appreciate your patience and cooperation in this matter.
Kind Regards
Marilize
MetroFibre Complaints