1 reviews | Active since Nov 2012
STILL NO INTERNET AS FROM 21 MAY 2021
Since my 1st review (15 June 2021) about not having internet since 21 May 2021, you asking all the details, me giving them and you saying it would be escalated to your "WebAfrica Key Accounts Manager" NOTHING HAS HAPPENED. I am so tired of struggling to get to the bottom of this as neither you nor the service provider (which I have obviously also reviewed and re-reviewed on the platform) can get this sorted. I have to start working from home next week due to Covid-19 but I cannot as I NEED INTERNET. Your actions will necessitate me to go to public places with WiFi just so that I am able to keep my job. As explained to the service provider as well, it truly seems that a legal approach is the next step. It was such an easy fix according to YOUR technicians when they attended upon our premises, but yet here we still sit with noting.
We have escalated your query to the WebAfrica Account Manager.
Thank you,
The MetroFibre Team
We have escalated your query to the WebAfrica Account Manager.
Thank you,
The MetroFibre Team
