Still no feedback after a month

I have written a previous review detailing my experience. Since then Metrofibre answered me. The standard we are working on your problem nonsense. I then received an email on Dec 20th asking for my password, This is a first response on my email to finance. I comp**** with the request and have still received no response.

I will resort to spamming them with emails. Who knows? To date I have wasted 241 minutes of cell phone time to no avail. I was even told that I would be phoned within an hour as the line to the finance departments was too congested. This happened twice with separate agents. It seems that agents are trained to feed you bull and leave you in the dark. I have never experienced this level of indifference before. I still cannot get into the customer portal even.

Word of advice. DO NOT SIGN A DEBIT ORDER. Then at least you will not have to deal with the myriads of issues as I see here on HelloPeter,