MH
Marco H
1 reviews | Active since Sept 2025
04 Jan 2026, 07:55
Still horrible service from Metrofibre.
If I could give a –100 star rating, I would.
Still horrible service from Metrofibre. After months of struggling with them, they kept insisting that I needed to pay my account, even though I pay every single month. I even paid in advance, yet I continued receiving emails telling me that my account was overdue.
I cancelled the service, and months later I am still receiving statement emails demanding payment.
As already stated in my previous email, I will not be paying you anything. I have already paid, and the service was cancelled months ago.
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MetroFibre Networx's replyOfficial
04 Jan 2026, 08:18Dear Marco Heath Thank you for bringing this matter to our attention and for outlining your experience in detail.
We acknowledge your concerns regarding the continued billing notifications received after your account was settled and the service was cancelled. This is not the experience we aim to deliver, and the frustration caused by repeated payment reminders is fully understood.
Your account status and payment history are currently being reviewed to confirm that all payments have been correctly allocated and that the cancellation has been fully processed on our systems. Once this review is complete, any incorrect billing communication will be addressed, and you will be updated accordingly.
Please be assured that this matter is being treated with priority to ensure it is resolved correctly and conclusively. No further action is required from you at this stage while the investigation is underway.
Thank you for your patience while this is being attended to. Feedback such as yours assists us in identifying areas that require improvement.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
We acknowledge your concerns regarding the continued billing notifications received after your account was settled and the service was cancelled. This is not the experience we aim to deliver, and the frustration caused by repeated payment reminders is fully understood.
Your account status and payment history are currently being reviewed to confirm that all payments have been correctly allocated and that the cancellation has been fully processed on our systems. Once this review is complete, any incorrect billing communication will be addressed, and you will be updated accordingly.
Please be assured that this matter is being treated with priority to ensure it is resolved correctly and conclusively. No further action is required from you at this stage while the investigation is underway.
Thank you for your patience while this is being attended to. Feedback such as yours assists us in identifying areas that require improvement.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply04 Jan 2026, 08:18
Official
Dear Marco Heath Thank you for bringing this matter to our attention and for outlining your experience in detail.
We acknowledge your concerns regarding the continued billing notifications received after your account was settled and the service was cancelled. This is not the experience we aim to deliver, and the frustration caused by repeated payment reminders is fully understood.
Your account status and payment history are currently being reviewed to confirm that all payments have been correctly allocated and that the cancellation has been fully processed on our systems. Once this review is complete, any incorrect billing communication will be addressed, and you will be updated accordingly.
Please be assured that this matter is being treated with priority to ensure it is resolved correctly and conclusively. No further action is required from you at this stage while the investigation is underway.
Thank you for your patience while this is being attended to. Feedback such as yours assists us in identifying areas that require improvement.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
We acknowledge your concerns regarding the continued billing notifications received after your account was settled and the service was cancelled. This is not the experience we aim to deliver, and the frustration caused by repeated payment reminders is fully understood.
Your account status and payment history are currently being reviewed to confirm that all payments have been correctly allocated and that the cancellation has been fully processed on our systems. Once this review is complete, any incorrect billing communication will be addressed, and you will be updated accordingly.
Please be assured that this matter is being treated with priority to ensure it is resolved correctly and conclusively. No further action is required from you at this stage while the investigation is underway.
Thank you for your patience while this is being attended to. Feedback such as yours assists us in identifying areas that require improvement.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations