1 reviews | Active since Mar 2016
Still disappointing "customer service"
After posting a negative review on Hellopeter, we received communication from Metrofibre promising to do their best to resolve our issue. We subsequently received an email stating that our router needs to be exchanged. We again attempted to follow up on this communication via email, WhatsApp and telephone with the same disappointing outcome. We still do not have an activated line, the line at our former residence has still not been deactivated causing problems for the new tenants there, and we still have no idea when Metrofibre intends to exchange the router as they say they need to do.
I've submitted complaints to Metrofibre on their website but they only responded once I posted here, on Hellopeter. Even then, the response was nothing other than lip-service. The customer service is laughable. If I could score them zero stars, I would.
We sincerely apologize for the delayed response and the inconvenience you have experienced. Your satisfaction is our top priority, and we understand the frustration you may be feeling.
After careful review, we were able to locate your service using the details provided. We acknowledge the pending installation and router exchange issues you have raised, and we want to assure you that we take this matter seriously.
To address your concerns promptly, we have escalated the pending installation matter to our ONT (Optical Network Terminal) team for urgent assistance. They will prioritize your case and work towards activating your line as soon as possible.
We apologize for any inconvenience caused, and we appreciate your patience as we work to rectify these issues. Please be assured that our teams are actively engaged in resolving your concerns.
Should you have any further questions or require additional assistance, please feel free to contact us directly. We value your feedback, and we are committed to ensuring your experience with Metrofibre meets your expectations.
Thank you for bringing this to our attention, and we look forward to resolving these matters to your satisfaction.
Best Regards,
Marilize
We sincerely apologize for the delayed response and the inconvenience you have experienced. Your satisfaction is our top priority, and we understand the frustration you may be feeling.
After careful review, we were able to locate your service using the details provided. We acknowledge the pending installation and router exchange issues you have raised, and we want to assure you that we take this matter seriously.
To address your concerns promptly, we have escalated the pending installation matter to our ONT (Optical Network Terminal) team for urgent assistance. They will prioritize your case and work towards activating your line as soon as possible.
We apologize for any inconvenience caused, and we appreciate your patience as we work to rectify these issues. Please be assured that our teams are actively engaged in resolving your concerns.
Should you have any further questions or require additional assistance, please feel free to contact us directly. We value your feedback, and we are committed to ensuring your experience with Metrofibre meets your expectations.
Thank you for bringing this to our attention, and we look forward to resolving these matters to your satisfaction.
Best Regards,
Marilize