RB
Ramon B
1 reviews | Active since Dec 2019
11 Jan 2022, 07:18
Steve Booysen
Steve Booysen,what kind of organization are you running,the service delivery at metrofibre is absolutely shocking.The technicians do not seem to know what they are doing as they all have a different story,since moving to metrofibre it has just been endless issues, its now another two days without service and you get told it's maintenance then it's a technical issue,yet when it is time for the debit orders there are never technical issues,I am literally on the verge of getting into my car and driving to your head office.THIS IS AN ABSOLUTE JOKE,I guess the privately owned techincal companies sourced by metro fibre are qtleast making money with all these call outs,from the Kanyin in sunnunghill.
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Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
11 Jan 2022, 11:30Good day Ramon
We sincerely apologize for all the inconvenience caused.
Kindly be advised that the teams are busy with the re-splice of the riser boxes.
Kindly note that we unfortunately do not have an ETA as yet.
Once we have received feedback we will inform you.
Kind Regards
MetroFibre
We sincerely apologize for all the inconvenience caused.
Kindly be advised that the teams are busy with the re-splice of the riser boxes.
Kindly note that we unfortunately do not have an ETA as yet.
Once we have received feedback we will inform you.
Kind Regards
MetroFibre
MetroFibre Networx's reply11 Jan 2022, 11:30
Official
Good day Ramon
We sincerely apologize for all the inconvenience caused.
Kindly be advised that the teams are busy with the re-splice of the riser boxes.
Kindly note that we unfortunately do not have an ETA as yet.
Once we have received feedback we will inform you.
Kind Regards
MetroFibre
We sincerely apologize for all the inconvenience caused.
Kindly be advised that the teams are busy with the re-splice of the riser boxes.
Kindly note that we unfortunately do not have an ETA as yet.
Once we have received feedback we will inform you.
Kind Regards
MetroFibre
RB
Ramon B's updateReviewer Update
11 Jan 2022, 11:43So this is the first time you guys have done a re-splice,as you have no idea how long it takes on average.
Metrofibre has no proactiveness,it would be nice to get notified about these things, the fact of the matter is everyone at your company gives a different story Including the technicians,I am not sure if it is incompetence or just a don' t care attitude.
I have just spoken to a consultant who said they will send a technician to my unit NOW IF YOU GUYS ARE RESPLICING WHY ARE YOU SENDING A TECHNICIAN,TO COME AND DO WHAT HERE EXACTLY,WILL THE RESPLICE NOT FIX THE ISSUE.
Metrofibre has no proactiveness,it would be nice to get notified about these things, the fact of the matter is everyone at your company gives a different story Including the technicians,I am not sure if it is incompetence or just a don' t care attitude.
I have just spoken to a consultant who said they will send a technician to my unit NOW IF YOU GUYS ARE RESPLICING WHY ARE YOU SENDING A TECHNICIAN,TO COME AND DO WHAT HERE EXACTLY,WILL THE RESPLICE NOT FIX THE ISSUE.
RB
Ramon B's update11 Jan 2022, 11:43
Reviewer Update
So this is the first time you guys have done a re-splice,as you have no idea how long it takes on average.
Metrofibre has no proactiveness,it would be nice to get notified about these things, the fact of the matter is everyone at your company gives a different story Including the technicians,I am not sure if it is incompetence or just a don' t care attitude.
I have just spoken to a consultant who said they will send a technician to my unit NOW IF YOU GUYS ARE RESPLICING WHY ARE YOU SENDING A TECHNICIAN,TO COME AND DO WHAT HERE EXACTLY,WILL THE RESPLICE NOT FIX THE ISSUE.
Metrofibre has no proactiveness,it would be nice to get notified about these things, the fact of the matter is everyone at your company gives a different story Including the technicians,I am not sure if it is incompetence or just a don' t care attitude.
I have just spoken to a consultant who said they will send a technician to my unit NOW IF YOU GUYS ARE RESPLICING WHY ARE YOU SENDING A TECHNICIAN,TO COME AND DO WHAT HERE EXACTLY,WILL THE RESPLICE NOT FIX THE ISSUE.
MetroFibre Networx's replyOfficial
11 Jan 2022, 14:05Good day Ramon,
We do apologise for the time it takes to Splice.
Please note that our team is still on site trying to resolve the matter.
As soon as they are close to completion we will have an ETA.
I sincerely apologise for the bad service you have been experiencing.
Kind regards
MetroFibre
We do apologise for the time it takes to Splice.
Please note that our team is still on site trying to resolve the matter.
As soon as they are close to completion we will have an ETA.
I sincerely apologise for the bad service you have been experiencing.
Kind regards
MetroFibre
MetroFibre Networx's reply11 Jan 2022, 14:05
Official
Good day Ramon,
We do apologise for the time it takes to Splice.
Please note that our team is still on site trying to resolve the matter.
As soon as they are close to completion we will have an ETA.
I sincerely apologise for the bad service you have been experiencing.
Kind regards
MetroFibre
We do apologise for the time it takes to Splice.
Please note that our team is still on site trying to resolve the matter.
As soon as they are close to completion we will have an ETA.
I sincerely apologise for the bad service you have been experiencing.
Kind regards
MetroFibre
RB
Ramon B's updateReviewer Update
11 Jan 2022, 17:57Unfortunately apologies don't mean anything at this point, we are working from home and you cannot say sorry to a client...being with meteofibre is like being in an abusive relationship.
RB
Ramon B's update11 Jan 2022, 17:57
Reviewer Update
Unfortunately apologies don't mean anything at this point, we are working from home and you cannot say sorry to a client...being with meteofibre is like being in an abusive relationship.
MetroFibre Networx's replyOfficial
11 Jan 2022, 18:03Kindly note that we have escalated this matter management.
We will have an ETA as soon as the engineers are close to completion.
Kind regards
MetroFibre
We will have an ETA as soon as the engineers are close to completion.
Kind regards
MetroFibre
MetroFibre Networx's reply11 Jan 2022, 18:03
Official
Kindly note that we have escalated this matter management.
We will have an ETA as soon as the engineers are close to completion.
Kind regards
MetroFibre
We will have an ETA as soon as the engineers are close to completion.
Kind regards
MetroFibre