KR
Keith R

1 reviews | Active since Aug 2020

23 May 2023, 14:07

Steeling Money

MetroFibre has ****** our money. They first cancelled our connection and deleted our account. We fought to get it reconnected, in doing so we have it in writing from MetroFibre that there would be no additional fees or changes to our charges. They have now charged us a reconnection fee as well as increased the monthly subscription.

We have emailed them countless times and they don't even bother to reply. We eventually got a reply over a week ago saying someone will assist us ASAP and nothing has happened.

They are absolutely shocking and *****ing money is a ******** offence.

Stay far away from this service provider!!

0
Replies (1)
MetroFibre Networx
MetroFibre Networx's reply23 May 2023, 14:49
Official
Dear Keith
We sincerely apologise for the difficulties you've experienced with our service. 
Please allow me to investigate the matter. I will be in contact via email to provide feedback shortly.

Kind Regards
Marilize