1 reviews | Active since Feb 2011
Stay far away from metrofibre as your ISP. Worst service in the country
I had to do a change of address in November 2024, they stuffed me around for a full week with absolutely no communication and no help from any of there call centre (hold operators). They pass the buck and help with nothing.
Now its Jan I have received 12 random emails about billing all different amount with credits bavk and forward, it looks like a child got hold of their billing software and smashed the keyboard against the wall a few times. I enquire about this knowing my account has been paid and they say "Donts stress you are in credit R1154" so your line wont be cut. I get home today and what a surprise line cut. The rude ****s they have in the call centre just say please hold let you wait until the call cuts. As a result i have cancelled my service and its the happiest ive been since joining metrofibre.
Save yourself the hassle stay faaaaaaar away from metrofibre as your isp. They are a bunch of idiots, each more useless than the last. And you will never ever get back to the same person you spoke to. **** disguised as champagne.
Thank you for bringing your concerns to our attention. We understand the frustration you've experienced and want to assure you that we are working closely with our finance team to address and resolve the issues you've highlighted.
Your patience is greatly appreciated as we work to ensure your concerns are resolved.
Best regards,
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We understand the frustration you've experienced and want to assure you that we are working closely with our finance team to address and resolve the issues you've highlighted.
Your patience is greatly appreciated as we work to ensure your concerns are resolved.
Best regards,
MetroFibre Complaints & Escalations