LS
Leon S
1 reviews | Active since Dec 2014
03 Dec 2021, 17:48
STAY AWAY Useless Pathetic Worst service Provider
Stay away from this company. They have the worst service I have ever seen.!!! I move from one house to another. After filling out the forms sent from them and following up from my side they told me on Monday I tried to connect my Internet on Thursday nothing was done. After the whole day of phoning them nothing is working. After talking to all sorts of managers full of promises still nothing. Nou the day ended and they all left and nothing. The one operator said to me I can't talk to a manager cuz he is busy with interviews.... Now that's is good to know that customers comes last in their eyes. Useless moving to other Providers
Helpful (0)
Replies (9)0
Replies (9)LS
Leon S's updateReviewer Update
03 Dec 2021, 18:13Go look at your records of today my name will pop up constantly
LS
Leon S's update03 Dec 2021, 18:13
Reviewer Update
Go look at your records of today my name will pop up constantly
LS
Leon S's updateReviewer Update
03 Dec 2021, 18:21You have being resolving this issue the whole day. Nothing gets done.
LS
Leon S's update03 Dec 2021, 18:21
Reviewer Update
You have being resolving this issue the whole day. Nothing gets done.
LS
Leon S's updateReviewer Update
03 Dec 2021, 19:50Tell me. What is currently being done to resolve this issue. Explain step by step name by name!! Who has been contacted.
Who is doing what.
When Wil who contact me
When will they contact me
Give me those answers
Who is doing what.
When Wil who contact me
When will they contact me
Give me those answers
LS
Leon S's update03 Dec 2021, 19:50
Reviewer Update
Tell me. What is currently being done to resolve this issue. Explain step by step name by name!! Who has been contacted.
Who is doing what.
When Wil who contact me
When will they contact me
Give me those answers
Who is doing what.
When Wil who contact me
When will they contact me
Give me those answers
LS
Leon S's updateReviewer Update
04 Dec 2021, 10:47Still no Joy. Promised that someone will call and the Technicians will be there early. Still nothing. When I phone they can't give me an answer on what is happening. Time to move to new serves Providers
LS
Leon S's update04 Dec 2021, 10:47
Reviewer Update
Still no Joy. Promised that someone will call and the Technicians will be there early. Still nothing. When I phone they can't give me an answer on what is happening. Time to move to new serves Providers
LS
Leon S's updateReviewer Update
04 Dec 2021, 11:13Spoke to the call center now. Not one of the Managers are available none can be reached. METROFIBRE IS A JOKE WORST SERVICE. every time is a new promise no one can get hold of the Technicians allocated to my house.
LS
Leon S's update04 Dec 2021, 11:13
Reviewer Update
Spoke to the call center now. Not one of the Managers are available none can be reached. METROFIBRE IS A JOKE WORST SERVICE. every time is a new promise no one can get hold of the Technicians allocated to my house.
MetroFibre Networx's replyOfficial
04 Dec 2021, 14:32Good day Leon
We trust you are well
Kindly be advised that we have requested one of our managers to contact you as soon as possible.
We do apologise.
We trust you are well
Kindly be advised that we have requested one of our managers to contact you as soon as possible.
We do apologise.
Kind regard
MetroFibre
MetroFibre
MetroFibre Networx's reply04 Dec 2021, 14:32
Official
Good day Leon
We trust you are well
Kindly be advised that we have requested one of our managers to contact you as soon as possible.
We do apologise.
We trust you are well
Kindly be advised that we have requested one of our managers to contact you as soon as possible.
We do apologise.
Kind regard
MetroFibre
MetroFibre
LS
Leon S's updateReviewer Update
04 Dec 2021, 14:35I myself managed to get hold of your Manager as she does not respond to any messages left to her for the whole day. She is apparently looking at what is going on now and wl get back to me. How Pathetic..... And I am not expecting a call back from her
LS
Leon S's update04 Dec 2021, 14:35
Reviewer Update
I myself managed to get hold of your Manager as she does not respond to any messages left to her for the whole day. She is apparently looking at what is going on now and wl get back to me. How Pathetic..... And I am not expecting a call back from her
MetroFibre Networx's replyOfficial
04 Dec 2021, 15:13Good day Leon
We trust you are well
Kindly note that we have escalated this matter to our management team so that it will be resolved as soon as possible.
We do apologise
We trust you are well
Kindly note that we have escalated this matter to our management team so that it will be resolved as soon as possible.
We do apologise
Kind regard
MetroFibre
MetroFibre
MetroFibre Networx's reply04 Dec 2021, 15:13
Official
Good day Leon
We trust you are well
Kindly note that we have escalated this matter to our management team so that it will be resolved as soon as possible.
We do apologise
We trust you are well
Kindly note that we have escalated this matter to our management team so that it will be resolved as soon as possible.
We do apologise
Kind regard
MetroFibre
MetroFibre
MetroFibre Networx's replyOfficial
04 Dec 2021, 15:16Good day Leon,
We trust you are well.
Kindly note that we have escalated this matter to our management team so that it will be resolved as soon as possible.
We do apologise once again.
Kind regards
MetroFibre
We trust you are well.
Kindly note that we have escalated this matter to our management team so that it will be resolved as soon as possible.
We do apologise once again.
Kind regards
MetroFibre
MetroFibre Networx's reply04 Dec 2021, 15:16
Official
Good day Leon,
We trust you are well.
Kindly note that we have escalated this matter to our management team so that it will be resolved as soon as possible.
We do apologise once again.
Kind regards
MetroFibre
We trust you are well.
Kindly note that we have escalated this matter to our management team so that it will be resolved as soon as possible.
We do apologise once again.
Kind regards
MetroFibre