DV
Deon V

1 reviews | Active since Feb 2022

11 Feb 2022, 06:32

Stay away unless you dont mind throwing money at them

I went for Metro Fiber not because they are cheapest. I understand good service cost money. So here is my story. I ordered the installation and they installed the line on 15th of December and I asked to activate it at the end of the month since I still have my previous ISP.And I was not at home during December. I received a invoice on 23 of December of R1023 thinking its for the installation and my first month. A week later I received another invoice of R730.I told them I already payed and send them proof of payment. I heard nothing for a month. Till they cut me.I phoned and explained and they reconnected me.Now in February I payed My R730. And a week later received a invoice that I'm a month behind(December)When asking to speak to a manager they avoid you this is on watzup and email. I had this line for one month and 10days ,They requesting 3 months payment.

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Replies (1)
MetroFibre Networx
MetroFibre Networx's reply11 Feb 2022, 08:52
Official
Good day Deon,

We understand your frustration and would like to assist you in this matter urgently.

We would like to advise you that we are investigating your matter to assist you accordingly.

Please be advised that we will get in contact with you shortly to provide you with an update.

Kind Regards
MetroFibre