NM
Nicole M
1 reviews | Active since Jul 2023
13 Jul 2023, 11:42
Stay away- they don't provide any service. Pathetic
Stay away. Absolutely no service delivery and the staff keep you on hold for ages with no resolution. They don't att3nd to any issues on the portal. 2 weeks and still no response
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
13 Jul 2023, 13:21Dear Nicole
Please accept our sincerest apologies for the difficulties you have experienced with your fibre connectivity and the negative experience you've had with our support team.
We can assure you that your concerns are being addressed with the utmost importance.
I have prioritised your fault ticket with our network operations center and will be in contact via email to provide further updates as soon as possible.
Thank you for your patience herein
Warm regards
Marilize
Please accept our sincerest apologies for the difficulties you have experienced with your fibre connectivity and the negative experience you've had with our support team.
We can assure you that your concerns are being addressed with the utmost importance.
I have prioritised your fault ticket with our network operations center and will be in contact via email to provide further updates as soon as possible.
Thank you for your patience herein
Warm regards
Marilize
MetroFibre Networx's reply13 Jul 2023, 13:21
Official
Dear Nicole
Please accept our sincerest apologies for the difficulties you have experienced with your fibre connectivity and the negative experience you've had with our support team.
We can assure you that your concerns are being addressed with the utmost importance.
I have prioritised your fault ticket with our network operations center and will be in contact via email to provide further updates as soon as possible.
Thank you for your patience herein
Warm regards
Marilize
Please accept our sincerest apologies for the difficulties you have experienced with your fibre connectivity and the negative experience you've had with our support team.
We can assure you that your concerns are being addressed with the utmost importance.
I have prioritised your fault ticket with our network operations center and will be in contact via email to provide further updates as soon as possible.
Thank you for your patience herein
Warm regards
Marilize
NM
Nicole M's updateReviewer Update
13 Jul 2023, 13:41They aren't being addressed Marlize, o have spent the last 2 weeks trying to get someone to assist. The support staff are incompetant and your maintenance don't even respond. Please don't give me the standard apologetic response just to make things 'look good' address the issues with sincerity and effort.
I have cancelled and I am moving on to another service provider, perhaps this will have some effect!
I have cancelled and I am moving on to another service provider, perhaps this will have some effect!
NM
Nicole M's update13 Jul 2023, 13:41
Reviewer Update
They aren't being addressed Marlize, o have spent the last 2 weeks trying to get someone to assist. The support staff are incompetant and your maintenance don't even respond. Please don't give me the standard apologetic response just to make things 'look good' address the issues with sincerity and effort.
I have cancelled and I am moving on to another service provider, perhaps this will have some effect!
I have cancelled and I am moving on to another service provider, perhaps this will have some effect!