1 reviews | Active since Aug 2013
Stay away not worth it
This is appalling service provider. I have been 10 days without fiber. I have spent minutes of each day on the line calling them to come out, they make false promises and give times and dates to which they do not stick to. spent 5 days at home they do not come out out they make times and rock up either 3 hours later, and then want to blame loadshedding as they cannot complete the task but if they came when they supposed to they would have completed. They again make false promises on times and just ly after ly on how far they are and again expect you to be home waiting 3 hours later on a weekend. They do not bother calling you back. I have escalated this matter numerous times, yet still Management does not call you. Not even able to get someone to cancel the line with imitate effect. PLEASE I WARN YOU DO NOT PUT YOURSELF THROUGH THIS FRUSTRATION!
We apologise for the service you have received and the inconvenience this has caused.
We do have your ticket that was logged . It is currently with the maintenance department who are assisting urgently
We do try and resolve all queries as soon as possible.
Kind Regards,
Sonné
Metrofibre
We apologise for the service you have received and the inconvenience this has caused.
We do have your ticket that was logged . It is currently with the maintenance department who are assisting urgently
We do try and resolve all queries as soon as possible.
Kind Regards,
Sonné
Metrofibre
