Stay away from metrofibre. Worst internet company on this planet

Been struggling once again with my internet. Every time after load shedding my internet doesn't work. It takes additional 2 hours before it comes on again. Phoned metro fibre this morning and the moment she heard im not a direct customer she said did you call telkom which is my SP the call was ended. No call back or even a attempt to assist me. So tired with metro fibre. Please let me know what else I can do to get this matter resolved or even of there is other fibre companies that can assist me with new internet so I can move away from this company that clearly doesn't care.

Im still having the same issues. Don't tell me you will contact me if you bot going to. My internet is off for more than 10 hours today. When are you going to fix the problem. Worst service ever. I will give you until the end of today to fix it. I will not accept any excuses from you. You had enough time to fix it

I did answer and no one spoke. My internet came up for less than 5 mins and guess what it's off again. You guys are just playing around. I called back with no assistance think the time has come to go the legal route now.

It's still not working. I just called you guys and they gave me the same excuses as always. Its log and I didn't even get a response back. She states they checked and the internet is up and running which is not. I logged into my app from my service provider and it states my internet is up and running how many comaints must be logged to resolve this. Its how many times now that im getting a response stating they will have to investigate what the problem is and then I dont get feedback and then we back at square one. She stated I must send an email to request a form to fill in to complain its so laughable. I just can't deal your companies incompetence anymore. I have logged a ombudsman complaint and provided all the evidence from last year about the same problem and provided my call logs and the reference numbers. I have no choice now but to go the legal route for someone to fix the problem.

From your last communication I have heard nothing back my internet is still not working. What else must I do to get this matter resolved. I just now called 8 times gone through the options to get to the department and immediately the call is terminated. Why have I not received feedback since you gave me a ref nr 2 days ago and still nothing has been resolved. How many years is your tat? Why can I not het through to your agents to find out myself whats going on as one can clearly not even reach out on this site out of clear desperation. You suck metro fibre

What are you now on about contacting for a booking? Booking for what? How many time do you want to come to my house to resolve a problem? It will be now 3 time in less than 2 months. Just more and more excuses clearly it seems that metro fibre do not know what they are doing. Sorry you had ample time to sort this out. Stop replying with your message and just respond with WE DO NOT KNOW WHAT WE ARE DOING.

No one called to arrange a booking. Empty promise. I call metro fibre to follow up. The person who didn't reply assist me said she will call me to find out of they called me to arrange and that she also didn't do it. Again empty promises. Now I wonder what your lame excuse will be. still I have no internet and seems all you can do is provide your general responses and leave it at that. Tomorrow I am seeking legal action against metro fibre

Im very confused. The technician was at my property today and according to the people that was here they tested the line and said nothing is wrong its telkoms problem and not metro fibre and then they left without doing anything. And still my internet is not working.

???????????????? Respond MD get my service up and running. This is the last request. 1 hour until I remove the fibre myself from my property 1 hour clock is ticking

27 mins left

Your time is up.

Lol no responses. Called 8 times today and either the call is just ended. Robot options doesn't work and 2 people 4 people put the phone down in my ear. I want the directors contact details as this is the most pathetic service and company I came across after eskom and post office. People do yourself a favor and stay as far away from this armature company. Useless. After 5 days and so many complaints and *********** technical people at my house and still im sitting without internet.

Not acceptable anymore. All off you had ample time to fix the problem. Between metro fibre and telkom you both are lying and connect resolve the problem as a customer I am sitting in the middle. I want it fixed today. Not accepting any excuses anymore. I requested the information of the director and you gave not responded with the details

I just got back from telkom in menlyn. They tested the router and all is working fine. Git home and guess what nothing is working. Telkom says now its the fibre line and .etro finre is saying its telkom. So ping pong between the two of you and im sitting without internet. Please tell me the process of removing the fibre off my property as I can't deal this anymore. I will start looking somewhere else now for fibre atleast I hope the next company will know what they doing. All I hear is we are escalating. Today is the 7th day without internet how long can escalations take.

I asked you yesterday for the directors contact detail which you still ignore to provide. I also asked you what process do I follow for you to take tje fibre out of my property. Its unacceptable to ask me to be more patient when I dont have internet for 7 days already and im paying for the service that im not getting. For once please provide the 2 information requests. This will be my last response

After 12 days back and forth between metro fibre and telkom my internet finally worked and guess what yesterday it started again. Had to phone metro fibre and telkom again to get my internet sorted. Now this morning it is happening again. Off for 4hrs now. Is this now my future that I have to again phone every day to get my internet back online. What is going on here. I have asked for feedback to tell me what is happening with no avail. I requested the directors info as I want to escalate as that would seem to be the only way to get to the bottom of of the root course. Why should a customer beg fike this to get things sorted

I am in meetings during the day so I cannot answer the calls. I am free today but if during the week im only available between 12pm and 1pm