1 reviews | Active since May 2014
STAY AWAY FROM METROFIBRE - SHOCKING SERVICE
Shocking Unacceptable service from metro fibre. Absolute pathetic. Logged a ticked last Thursday that all devices are connecting to the network. It worked fine up until last Thursday hence me logging the fault. Since then its been an absolute shocker. STILL ALL DEVICES NOT CONNECTING A WEEK LATER. APPARENTLY THEY WON'T SEND SOMEONE OUT BECAUSE THE LINK IS UP AND I WILL HAVE TO GET SOMEONE WHOS IS CLUED UP IN IT TO HELP ME. ABSOLUTELY INSANE REPSONSE!!!!!! I WISH IVE NEVER MOVED OVER FROM TELKOM AS METRO KNOWS NOTHING ABOUT BACK UP. THE AMOUNT OF CALLS IVE MADE FROM MY CELLPHONE EVERY DAY SINCE LAST WEEK TO GEY MYSELF SORTED IS RIDICULOUS.NO ONE CALLS BACK WHEN THEY SAY THEY WILL ONLY I AFTER I FOLLOW UP THEN I GET CALLED. IF I DON'T GET ANY FEEDBACK TODAY WHICH IM CONFIDENT I WONT I WANT TO CANCEL AND MOVE BACK TO TELKOM COS METROFIBRE HAS NO CLUE ABOUT CUSTOMER SERVICE .
Emails wont help me. Your router is an issue which ive sat on the phone with over 30m with your NOC DEPT. YOUR NETWORK DOESNT NOT CONNECT TO ALL MY DEVICES BOTH WIRELESLLY AND CABLED. IVE EXPLAINED THIS TO YOUR NOC TEAM . SO IM GIVING METROFIBRE UNTIL TOMORROW 26/1 TO SORT ME OUT OR ELSE I WANT TO CANCELL
Emails wont help me. Your router is an issue which ive sat on the phone with over 30m with your NOC DEPT. YOUR NETWORK DOESNT NOT CONNECT TO ALL MY DEVICES BOTH WIRELESLLY AND CABLED. IVE EXPLAINED THIS TO YOUR NOC TEAM . SO IM GIVING METROFIBRE UNTIL TOMORROW 26/1 TO SORT ME OUT OR ELSE I WANT TO CANCELL
ESCALATED??
REFEREED
AWAITING/REQUESTING FEEDBACK
SHOCKING PATHETIC UNACCEPTABLE. I NEED A TIMELINE IE WHEN WILL THIS BE RESOLVED.???
IVE WAITED A WEEK ALREADY!!!
LET ME SAY THIS FOR THE HUNDREDTH TIME IVE HOTSPOTTED MY PHONE TO THE TVS AND THEY WORK IVE USED A CABLE TO CONNECT TO THIS NETWORK AND IT DOES NOT WORK.
STOP WASTING MY TIME AND TELL IF YOU GUYS CAN FIX THIS OR NOT AND BY WHEN?????
ESCALATED??
REFEREED
AWAITING/REQUESTING FEEDBACK
SHOCKING PATHETIC UNACCEPTABLE. I NEED A TIMELINE IE WHEN WILL THIS BE RESOLVED.???
IVE WAITED A WEEK ALREADY!!!
LET ME SAY THIS FOR THE HUNDREDTH TIME IVE HOTSPOTTED MY PHONE TO THE TVS AND THEY WORK IVE USED A CABLE TO CONNECT TO THIS NETWORK AND IT DOES NOT WORK.
STOP WASTING MY TIME AND TELL IF YOU GUYS CAN FIX THIS OR NOT AND BY WHEN?????
I NEED TO POST THIS ON OTHER SOCIAL MEDIA PLATFORMS TO ADVISE CONSUMERS OF THIS SHOCKING SERVICE.
NO CALLS
NO TECHNICAL SUPPORT OFFERED IN THAT NO ONE CALLS
JUST EMAIL.
I NEED TO POST THIS ON OTHER SOCIAL MEDIA PLATFORMS TO ADVISE CONSUMERS OF THIS SHOCKING SERVICE.
NO CALLS
NO TECHNICAL SUPPORT OFFERED IN THAT NO ONE CALLS
JUST EMAIL.