CH
Caro H
1 reviews | Active since Sept 2014
08 Jan 2025, 11:47
Stay away from METROFIBRE Networks.
Once again it is me and MetroFibre, after trying to cancel my fibre service for months, it was cancelled, but MF demanded that I do a last payment, regardless of the fact that you have to pay in advance for the service. In the end I paid because I did not want to be blacklisted. But with MF it is never the end... I received a credit note for the overpayment... and since then I have been trying to get MF to pay me back... NO response, this after sending a daily Email to "***" <***>.
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MetroFibre Networx's replyOfficial
08 Jan 2025, 12:23Dear Caro Human
We would like to sincerely apologise for the inconvenience caused by this matter. Please rest assured that your query has been escalated to our Finance Department, and they are prioritising the processing of your refund.
They are treating this matter as urgent and will resolve it as quickly as possible. Thank you for your patience and understanding while we work to ensure this is resolved. Should you need any further assistance, please don’t hesitate to contact us.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We would like to sincerely apologise for the inconvenience caused by this matter. Please rest assured that your query has been escalated to our Finance Department, and they are prioritising the processing of your refund.
They are treating this matter as urgent and will resolve it as quickly as possible. Thank you for your patience and understanding while we work to ensure this is resolved. Should you need any further assistance, please don’t hesitate to contact us.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply08 Jan 2025, 12:23
Official
Dear Caro Human
We would like to sincerely apologise for the inconvenience caused by this matter. Please rest assured that your query has been escalated to our Finance Department, and they are prioritising the processing of your refund.
They are treating this matter as urgent and will resolve it as quickly as possible. Thank you for your patience and understanding while we work to ensure this is resolved. Should you need any further assistance, please don’t hesitate to contact us.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We would like to sincerely apologise for the inconvenience caused by this matter. Please rest assured that your query has been escalated to our Finance Department, and they are prioritising the processing of your refund.
They are treating this matter as urgent and will resolve it as quickly as possible. Thank you for your patience and understanding while we work to ensure this is resolved. Should you need any further assistance, please don’t hesitate to contact us.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations