DD
Danie D
1 reviews | Active since Nov 2013
19 Mar 2025, 07:42
Stay away from MetroFibre
I moved recently to Metrofibre from MWEB and in what should have been a pleasant experience, turned into a nightmare. Needless to say my Internet through a 250Mbps never worked and the layback approach taken to solve my issue is unheard off.
I am cancelling and moving somewhere where my business is appreciated and issues solved as quickly as possible.
Helpful (0)
Replies (9)0
Replies (9)
MetroFibre Networx's replyOfficial
19 Mar 2025, 08:58Dear Danie Durant,
Thank you for your feedback. We understand your frustration and want to assure you that we are working closely with the relevant departments to resolve your issue as quickly as possible.
We take your concerns seriously and will ensure that the necessary steps are taken to address the situation. Our team is already looking into the matter, and you can expect to be assisted urgently.
We appreciate your patience as we work to resolve this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply19 Mar 2025, 08:58
Official
Dear Danie Durant,
Thank you for your feedback. We understand your frustration and want to assure you that we are working closely with the relevant departments to resolve your issue as quickly as possible.
We take your concerns seriously and will ensure that the necessary steps are taken to address the situation. Our team is already looking into the matter, and you can expect to be assisted urgently.
We appreciate your patience as we work to resolve this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
DD
Danie D's updateReviewer Update
19 Mar 2025, 10:22Well it is now 10h30 and I am yet to be contacted or assisted with my issue. Shows how 'great' Metrofibre service is....
DD
Danie D's update19 Mar 2025, 10:22
Reviewer Update
Well it is now 10h30 and I am yet to be contacted or assisted with my issue. Shows how 'great' Metrofibre service is....
MetroFibre Networx's replyOfficial
19 Mar 2025, 10:36 We have requested urgent assistance, and you will be contacted shortly.
MetroFibre Networx's reply19 Mar 2025, 10:36
Official
We have requested urgent assistance, and you will be contacted shortly.
DD
Danie D's updateReviewer Update
19 Mar 2025, 20:46Well the Contractor visited me and just confirmed what I told Metrofibre since Monday that I do not have Internet access. The Contractor just confirmed this and left.
My issue is still unsolved!
My issue is still unsolved!
DD
Danie D's update19 Mar 2025, 20:46
Reviewer Update
Well the Contractor visited me and just confirmed what I told Metrofibre since Monday that I do not have Internet access. The Contractor just confirmed this and left.
My issue is still unsolved!
My issue is still unsolved!
MetroFibre Networx's replyOfficial
19 Mar 2025, 21:27Dear Danie
We have followed up with our Maintenance department, we will provide you with feedback as soon as we receive it.
We have followed up with our Maintenance department, we will provide you with feedback as soon as we receive it.
MetroFibre Networx's reply19 Mar 2025, 21:27
Official
Dear Danie
We have followed up with our Maintenance department, we will provide you with feedback as soon as we receive it.
We have followed up with our Maintenance department, we will provide you with feedback as soon as we receive it.
DD
Danie D's updateReviewer Update
20 Mar 2025, 12:3312h33 - still not a word from Metrofibre. This after I told them what was wrong and how they need to fix it. Contractor says he is done - nothing physically wrong - over the Metrofibre again.
Can a company be so unresponsive pathetic?
Can a company be so unresponsive pathetic?
DD
Danie D's update20 Mar 2025, 12:33
Reviewer Update
12h33 - still not a word from Metrofibre. This after I told them what was wrong and how they need to fix it. Contractor says he is done - nothing physically wrong - over the Metrofibre again.
Can a company be so unresponsive pathetic?
Can a company be so unresponsive pathetic?
DD
Danie D's updateReviewer Update
20 Mar 2025, 13:25I guess next stop is the Consumer Goods and Services Ombud or the FAIS Ombud. Clearly Metrofibre cannot support what they sell.
DD
Danie D's update20 Mar 2025, 13:25
Reviewer Update
I guess next stop is the Consumer Goods and Services Ombud or the FAIS Ombud. Clearly Metrofibre cannot support what they sell.
DD
Danie D's updateReviewer Update
25 Mar 2025, 13:36Big talk and no action from Sibonisile at MetroFibre Complaints & Escalations. My issue still unsolved - not even a single call. Please people - stay away from these mamparas.....
DD
Danie D's update25 Mar 2025, 13:36
Reviewer Update
Big talk and no action from Sibonisile at MetroFibre Complaints & Escalations. My issue still unsolved - not even a single call. Please people - stay away from these mamparas.....
MetroFibre Networx's replyOfficial
25 Mar 2025, 16:22Dear Danie
An internal Metrofibre technician has been allocated to attend to the fault. They will be in contact with you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
An internal Metrofibre technician has been allocated to attend to the fault. They will be in contact with you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply25 Mar 2025, 16:22
Official
Dear Danie
An internal Metrofibre technician has been allocated to attend to the fault. They will be in contact with you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
An internal Metrofibre technician has been allocated to attend to the fault. They will be in contact with you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations