IM
Ivan M
1 reviews | Active since Jun 2021
25 May 2022, 13:07
STAY AWAY FROM METROFIBRE!!!
If you’re looking for reliable internet with good customer support, please DO NOT sign up with Metrofibre.
My internet connection was disconnected without warning a day ago. I tried creating an online ticket and calling them countless times and they just keep hanging up.
Today I’ve missed 3 important work meetings and spent around R250 on data because of MetroFibre’s inability to provide decent customer support and communicate efficiently with their “valued customers”.
METROFIBRE SUCKS!
Helpful (0)
Replies (11)0
Replies (11)
MetroFibre Networx's replyOfficial
25 May 2022, 13:31Dear Ivan
Thank you for bringing the matter to our attention.
Please note that we are conducting an internal investigation.
One of our agents will be in contact with you to provide you with feedback.
Kind Regards
MetroFibre
Thank you for bringing the matter to our attention.
Please note that we are conducting an internal investigation.
One of our agents will be in contact with you to provide you with feedback.
Kind Regards
MetroFibre
MetroFibre Networx's reply25 May 2022, 13:31
Official
Dear Ivan
Thank you for bringing the matter to our attention.
Please note that we are conducting an internal investigation.
One of our agents will be in contact with you to provide you with feedback.
Kind Regards
MetroFibre
Thank you for bringing the matter to our attention.
Please note that we are conducting an internal investigation.
One of our agents will be in contact with you to provide you with feedback.
Kind Regards
MetroFibre
IM
Ivan M's updateReviewer Update
25 May 2022, 13:55Stop with these “investigations” and generic responses and restore the damn connection ASAP!
Do you people realise that a lot of us work from home and you are putting our livelihoods on the line when you conduct business like this and treat your customers like this? *** man!
Do you people realise that a lot of us work from home and you are putting our livelihoods on the line when you conduct business like this and treat your customers like this? *** man!
IM
Ivan M's update25 May 2022, 13:55
Reviewer Update
Stop with these “investigations” and generic responses and restore the damn connection ASAP!
Do you people realise that a lot of us work from home and you are putting our livelihoods on the line when you conduct business like this and treat your customers like this? *** man!
Do you people realise that a lot of us work from home and you are putting our livelihoods on the line when you conduct business like this and treat your customers like this? *** man!
MetroFibre Networx's replyOfficial
25 May 2022, 14:02Dear Ivan
Thank you for taking our call.
As per our telephonic conversation, we will update you as soon as the maintenance department provides us with feedback regarding the outage in your area.
Kind Regards,
MetroFibre
Thank you for taking our call.
As per our telephonic conversation, we will update you as soon as the maintenance department provides us with feedback regarding the outage in your area.
Kind Regards,
MetroFibre
MetroFibre Networx's reply25 May 2022, 14:02
Official
Dear Ivan
Thank you for taking our call.
As per our telephonic conversation, we will update you as soon as the maintenance department provides us with feedback regarding the outage in your area.
Kind Regards,
MetroFibre
Thank you for taking our call.
As per our telephonic conversation, we will update you as soon as the maintenance department provides us with feedback regarding the outage in your area.
Kind Regards,
MetroFibre
IM
Ivan M's updateReviewer Update
26 May 2022, 08:23Day 3: Still no internet, still no indication of when this issue will be resolved, 6 work meetings missed, falling behind on my training sessions, R450 spent on data so far.
I will not pay the full amount this month and I will be doing a cancellation as soon as I find a similarly priced service with the same line speed.
**** Metrofibre and their entire *********** team!
I will not pay the full amount this month and I will be doing a cancellation as soon as I find a similarly priced service with the same line speed.
**** Metrofibre and their entire *********** team!
IM
Ivan M's update26 May 2022, 08:23
Reviewer Update
Day 3: Still no internet, still no indication of when this issue will be resolved, 6 work meetings missed, falling behind on my training sessions, R450 spent on data so far.
I will not pay the full amount this month and I will be doing a cancellation as soon as I find a similarly priced service with the same line speed.
**** Metrofibre and their entire *********** team!
I will not pay the full amount this month and I will be doing a cancellation as soon as I find a similarly priced service with the same line speed.
**** Metrofibre and their entire *********** team!
MetroFibre Networx's replyOfficial
26 May 2022, 08:39Dear Ivan
We understand your frustration,
please note that an individual ticket was logged to further assist with the issue.
Ticket number: 174558
Your issue is being attended to and will be resolved as soon as possible.
Kind Regards,
MetroFibre
We understand your frustration,
please note that an individual ticket was logged to further assist with the issue.
Ticket number: 174558
Your issue is being attended to and will be resolved as soon as possible.
Kind Regards,
MetroFibre
MetroFibre Networx's reply26 May 2022, 08:39
Official
Dear Ivan
We understand your frustration,
please note that an individual ticket was logged to further assist with the issue.
Ticket number: 174558
Your issue is being attended to and will be resolved as soon as possible.
Kind Regards,
MetroFibre
We understand your frustration,
please note that an individual ticket was logged to further assist with the issue.
Ticket number: 174558
Your issue is being attended to and will be resolved as soon as possible.
Kind Regards,
MetroFibre
IM
Ivan M's updateReviewer Update
26 May 2022, 09:17You’ve been saying “as soon as possible” for the last 3 days so clearly you do not understand my frustration, if you did, me and countless people here in Midrand wouldn’t be experiencing this 3 days later.
Are you telling me that it takes your maintenance team 3 days or more to find out what the problem is, report on it, fix it, and put preventative measures in place to ensure customers don’t experience this again?
For as long as I don’t have access to the internet I pay for every single month, that ticket number you just sent is absolutely worthless to me.
Are you telling me that it takes your maintenance team 3 days or more to find out what the problem is, report on it, fix it, and put preventative measures in place to ensure customers don’t experience this again?
For as long as I don’t have access to the internet I pay for every single month, that ticket number you just sent is absolutely worthless to me.
IM
Ivan M's update26 May 2022, 09:17
Reviewer Update
You’ve been saying “as soon as possible” for the last 3 days so clearly you do not understand my frustration, if you did, me and countless people here in Midrand wouldn’t be experiencing this 3 days later.
Are you telling me that it takes your maintenance team 3 days or more to find out what the problem is, report on it, fix it, and put preventative measures in place to ensure customers don’t experience this again?
For as long as I don’t have access to the internet I pay for every single month, that ticket number you just sent is absolutely worthless to me.
Are you telling me that it takes your maintenance team 3 days or more to find out what the problem is, report on it, fix it, and put preventative measures in place to ensure customers don’t experience this again?
For as long as I don’t have access to the internet I pay for every single month, that ticket number you just sent is absolutely worthless to me.
MetroFibre Networx's replyOfficial
26 May 2022, 09:26Dear Ivan
Please note that the fibre services in Birchfield Complex and Broadwalk Crescent, Midrand have been restored.
We will contact you and assist further as an individual ticket has been logged to further assist you as stated above.
Kind Regards,
MetroFibre
Please note that the fibre services in Birchfield Complex and Broadwalk Crescent, Midrand have been restored.
We will contact you and assist further as an individual ticket has been logged to further assist you as stated above.
Kind Regards,
MetroFibre
MetroFibre Networx's reply26 May 2022, 09:26
Official
Dear Ivan
Please note that the fibre services in Birchfield Complex and Broadwalk Crescent, Midrand have been restored.
We will contact you and assist further as an individual ticket has been logged to further assist you as stated above.
Kind Regards,
MetroFibre
Please note that the fibre services in Birchfield Complex and Broadwalk Crescent, Midrand have been restored.
We will contact you and assist further as an individual ticket has been logged to further assist you as stated above.
Kind Regards,
MetroFibre
IM
Ivan M's updateReviewer Update
26 May 2022, 09:37Please note that the fibre services in Birchfield Complex HAVE NOT been restored.
There’s still no internet, so I have no idea what you’re talking about.
There’s still no internet, so I have no idea what you’re talking about.
IM
Ivan M's update26 May 2022, 09:37
Reviewer Update
Please note that the fibre services in Birchfield Complex HAVE NOT been restored.
There’s still no internet, so I have no idea what you’re talking about.
There’s still no internet, so I have no idea what you’re talking about.
MetroFibre Networx's replyOfficial
26 May 2022, 09:50Dear Ivan
One of our agents will be in contact with you shortly to provide you with an update.
Kind Regards,
MetroFibre
One of our agents will be in contact with you shortly to provide you with an update.
Kind Regards,
MetroFibre
MetroFibre Networx's reply26 May 2022, 09:50
Official
Dear Ivan
One of our agents will be in contact with you shortly to provide you with an update.
Kind Regards,
MetroFibre
One of our agents will be in contact with you shortly to provide you with an update.
Kind Regards,
MetroFibre
IM
Ivan M's updateReviewer Update
26 May 2022, 09:59I just got off the line with one of your agents, they confirmed that the fibre services in Midrand have not been restored, they are “still waiting for the maintenance team to give them an update”.
Why did you lie and say it’s been restored? Why? Please kindly explain that to me.
Why did you lie and say it’s been restored? Why? Please kindly explain that to me.
IM
Ivan M's update26 May 2022, 09:59
Reviewer Update
I just got off the line with one of your agents, they confirmed that the fibre services in Midrand have not been restored, they are “still waiting for the maintenance team to give them an update”.
Why did you lie and say it’s been restored? Why? Please kindly explain that to me.
Why did you lie and say it’s been restored? Why? Please kindly explain that to me.
MetroFibre Networx's replyOfficial
26 May 2022, 16:45Dear Ivan
Please note that your line is now up and running.
Thank you for your patience.
Kind Regards,
MetroFibre
Please note that your line is now up and running.
Thank you for your patience.
Kind Regards,
MetroFibre
MetroFibre Networx's reply26 May 2022, 16:45
Official
Dear Ivan
Please note that your line is now up and running.
Thank you for your patience.
Kind Regards,
MetroFibre
Please note that your line is now up and running.
Thank you for your patience.
Kind Regards,
MetroFibre