Stay away from Metrofibre

Item: MetroFibre Networx
Rating: 2
Author: Anton K

The service of this Company is very poor. It takes forever to communicate, and once a jobcard is logged, it is closed within hours. Seems like an automated business where no humans operate and the system can't figure out things, as there is no integration between calls, mails and messages.

I do not recommend using Metrofibre at all.

Helpful (0)

Replies (1)

MetroFibre Networx's replyOfficial

10 May 2025, 08:10

Dear Anton van Kraayenburg ,

Thank you for your feedback.

We acknowledge your concerns regarding the service experience and truly regret that it has not met your expectations. Your comments about delays in communication and the premature closure of job cards have been noted and will be shared with the relevant teams for review and improvement.

Our goal is always to provide efficient, reliable service, and it's clear we’ve fallen short in this instance. We value your input as it helps us identify where we need to improve.

If there are any unresolved issues or if you still require assistance, please let us know, and we will ensure that it is addressed promptly.

Kind regards,
Sibonisile
MetroFibre Complaints & Escalations

MetroFibre Networx's reply10 May 2025, 08:10

Official

Dear Anton van Kraayenburg ,

Thank you for your feedback.

Our goal is always to provide efficient, reliable service, and it's clear we’ve fallen short in this instance. We value your input as it helps us identify where we need to improve.

If there are any unresolved issues or if you still require assistance, please let us know, and we will ensure that it is addressed promptly.

Kind regards,
Sibonisile
MetroFibre Complaints & Escalations