JA
Justin A
1 reviews | Active since Apr 2022
11 Apr 2022, 10:20
STAY AWAY FROM METROFIBRE
5 days without any feedback to fix a fault. Countless calls and communication between my ISP and you. Neither takes responsibility despite taking my money happily. Did not have any issues with LinkAfrica. Since you and Supersonic decided to change me for some reason...3 outages this year alone. STAY AWAY FROM METROFIBRE IS MY ADVICE
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
11 Apr 2022, 10:47Dear Justin
Thank you for bringing this to our attention.
Kindly be advised that we are investigating this matter, we will provide you with feedback.
Please expect a call from one of our agents.
Kind regards
Metrofibre
Thank you for bringing this to our attention.
Kindly be advised that we are investigating this matter, we will provide you with feedback.
Please expect a call from one of our agents.
Kind regards
Metrofibre
MetroFibre Networx's reply11 Apr 2022, 10:47
Official
Dear Justin
Thank you for bringing this to our attention.
Kindly be advised that we are investigating this matter, we will provide you with feedback.
Please expect a call from one of our agents.
Kind regards
Metrofibre
Thank you for bringing this to our attention.
Kindly be advised that we are investigating this matter, we will provide you with feedback.
Please expect a call from one of our agents.
Kind regards
Metrofibre
MetroFibre Networx's replyOfficial
11 Apr 2022, 11:18Dear Justin
Thank you for taking our call.
Please note that our contractors confirmed the outage.
Kindly be advised that an ETA will be set closer to completion.
Kind regards
Metrofibre
Thank you for taking our call.
Please note that our contractors confirmed the outage.
Kindly be advised that an ETA will be set closer to completion.
Kind regards
Metrofibre
MetroFibre Networx's reply11 Apr 2022, 11:18
Official
Dear Justin
Thank you for taking our call.
Please note that our contractors confirmed the outage.
Kindly be advised that an ETA will be set closer to completion.
Kind regards
Metrofibre
Thank you for taking our call.
Please note that our contractors confirmed the outage.
Kindly be advised that an ETA will be set closer to completion.
Kind regards
Metrofibre
JA
Justin A's updateReviewer Update
11 Apr 2022, 17:07Hi,
Got a call from team and really appreciate the speed. But am still down despite promise of sorting out today. So still pretty disappointed.
J
Got a call from team and really appreciate the speed. But am still down despite promise of sorting out today. So still pretty disappointed.
J
JA
Justin A's update11 Apr 2022, 17:07
Reviewer Update
Hi,
Got a call from team and really appreciate the speed. But am still down despite promise of sorting out today. So still pretty disappointed.
J
Got a call from team and really appreciate the speed. But am still down despite promise of sorting out today. So still pretty disappointed.
J
MetroFibre Networx's replyOfficial
11 Apr 2022, 19:08Hi Justin,
I am following up on the outage in your area.
I will provide you with feedback as soon as possible.
Kind Regards
MetroFibre
I am following up on the outage in your area.
I will provide you with feedback as soon as possible.
Kind Regards
MetroFibre
MetroFibre Networx's reply11 Apr 2022, 19:08
Official
Hi Justin,
I am following up on the outage in your area.
I will provide you with feedback as soon as possible.
Kind Regards
MetroFibre
I am following up on the outage in your area.
I will provide you with feedback as soon as possible.
Kind Regards
MetroFibre
JA
Justin A's updateReviewer Update
22 Apr 2022, 23:48Hi. Been down another 5 days with same issue. Same ******* of re-provisioning line and no technican sent. Appreciate all the messages by now 14 days of 22 days with no fibre this month. Invest in more technicians and less people responding. Absolute joke and and cancelling metrofibre at end of month of openserve. Zero positive recommendation from me. Sorry have lost sense of humour.
JA
Justin A's update22 Apr 2022, 23:48
Reviewer Update
Hi. Been down another 5 days with same issue. Same ******* of re-provisioning line and no technican sent. Appreciate all the messages by now 14 days of 22 days with no fibre this month. Invest in more technicians and less people responding. Absolute joke and and cancelling metrofibre at end of month of openserve. Zero positive recommendation from me. Sorry have lost sense of humour.
MetroFibre Networx's replyOfficial
02 May 2022, 10:26Dear Justin,
I apologise for the late respons.
Please note that your line is up and running.
Kind regards
MetroFibre
I apologise for the late respons.
Please note that your line is up and running.
Kind regards
MetroFibre
MetroFibre Networx's reply02 May 2022, 10:26
Official
Dear Justin,
I apologise for the late respons.
Please note that your line is up and running.
Kind regards
MetroFibre
I apologise for the late respons.
Please note that your line is up and running.
Kind regards
MetroFibre