LB
Larrentia B
1 reviews | Active since Mar 2019
06 Mar 2019, 16:13
STAY AWAY from MetroFibre!
I have not had any internet connection since last month, it was on for a few days then down again with no explanation. I keep getting told to contact my service provider Mweb- who are completely clueless on how to solve the issue. The broadband and service lights are both off. Mweb has been saying that their technicians are on it with absolutely no feedback, on the other hand I keep getting different answers from MetroFibre- the last consultant I spoke to couldn’t even locate a ‘ticket’ placed by mweb on my behalf. What level of incompetence is this?
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
06 Mar 2019, 16:47Good day Larrentia,
Can you please provide us with a ticket reference number. We shall also escalate this to your service provider and our technical team.
You can send an email to *** with the relevant information.
Kind regards,
MetroFibre Team
Can you please provide us with a ticket reference number. We shall also escalate this to your service provider and our technical team.
You can send an email to *** with the relevant information.
Kind regards,
MetroFibre Team
MetroFibre Networx's reply06 Mar 2019, 16:47
Official
Good day Larrentia,
Can you please provide us with a ticket reference number. We shall also escalate this to your service provider and our technical team.
You can send an email to *** with the relevant information.
Kind regards,
MetroFibre Team
Can you please provide us with a ticket reference number. We shall also escalate this to your service provider and our technical team.
You can send an email to *** with the relevant information.
Kind regards,
MetroFibre Team
LB
Larrentia B's updateReviewer Update
11 Mar 2019, 11:17Thank you for your prompt response. You called me within a matter of minutes and sent technicians the following day. All resolved. Thanks!
Best,
LB
Larrentia B's update11 Mar 2019, 11:17
Reviewer Update
Thank you for your prompt response. You called me within a matter of minutes and sent technicians the following day. All resolved. Thanks!
Best,
MetroFibre Networx's replyOfficial
11 Mar 2019, 13:52Good day Larrentia,
Thank you for your message.
Would you be so kind as to do another review of MetroFibre on Hellopeter as your issue was no resolved.
We thank you kindly for your patience and understanding.
Kind regards,
MetroFibre Team
Thank you for your message.
Would you be so kind as to do another review of MetroFibre on Hellopeter as your issue was no resolved.
We thank you kindly for your patience and understanding.
Kind regards,
MetroFibre Team
MetroFibre Networx's reply11 Mar 2019, 13:52
Official
Good day Larrentia,
Thank you for your message.
Would you be so kind as to do another review of MetroFibre on Hellopeter as your issue was no resolved.
We thank you kindly for your patience and understanding.
Kind regards,
MetroFibre Team
Thank you for your message.
Would you be so kind as to do another review of MetroFibre on Hellopeter as your issue was no resolved.
We thank you kindly for your patience and understanding.
Kind regards,
MetroFibre Team