NB
Nadine B
1 reviews | Active since Jan 2020
01 Feb 2026, 19:06
Stay away from Metrobibre
I have been trying to get a credit from Metrofibre for money, I have overpaid for almost a month. I only get automated emails. They give terrible service!
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
01 Feb 2026, 19:30Thank you, Nadine, for sharing your experience and bringing this matter to our attention. We understand how frustrating it is when an overpayment is not addressed timeously, especially when you are seeking clear feedback.
We are following up with our Finance team to investigate the credit due on your account and to ensure this is reviewed and resolved accordingly. A member of our team will be in touch to assist you with feedback and next steps once the review is complete.
We appreciate you taking the time to highlight your concerns and for your patience while we work to address them.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We are following up with our Finance team to investigate the credit due on your account and to ensure this is reviewed and resolved accordingly. A member of our team will be in touch to assist you with feedback and next steps once the review is complete.
We appreciate you taking the time to highlight your concerns and for your patience while we work to address them.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply01 Feb 2026, 19:30
Official
Thank you, Nadine, for sharing your experience and bringing this matter to our attention. We understand how frustrating it is when an overpayment is not addressed timeously, especially when you are seeking clear feedback.
We are following up with our Finance team to investigate the credit due on your account and to ensure this is reviewed and resolved accordingly. A member of our team will be in touch to assist you with feedback and next steps once the review is complete.
We appreciate you taking the time to highlight your concerns and for your patience while we work to address them.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We are following up with our Finance team to investigate the credit due on your account and to ensure this is reviewed and resolved accordingly. A member of our team will be in touch to assist you with feedback and next steps once the review is complete.
We appreciate you taking the time to highlight your concerns and for your patience while we work to address them.
Best regards,
Marilize
MetroFibre Complaints & Escalations
NB
Nadine B's updateReviewer Update
03 Feb 2026, 18:46I have not received any feedback yet??
NB
Nadine B's update03 Feb 2026, 18:46
Reviewer Update
I have not received any feedback yet??
MetroFibre Networx's replyOfficial
03 Feb 2026, 19:04Dear Nadine,
We would like to confirm that your complaint regarding the delay in processing a refund for overpaid amounts on your account has been formally escalated to our Finance Management Team for urgent attention.
Please be assured that we are actively following up on this matter to ensure it is prioritised and resolved as quickly as possible. We will provide you with a further update as soon as feedback becomes available.
Thank you for your patience and understanding while we work to address your concern.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We would like to confirm that your complaint regarding the delay in processing a refund for overpaid amounts on your account has been formally escalated to our Finance Management Team for urgent attention.
Please be assured that we are actively following up on this matter to ensure it is prioritised and resolved as quickly as possible. We will provide you with a further update as soon as feedback becomes available.
Thank you for your patience and understanding while we work to address your concern.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply03 Feb 2026, 19:04
Official
Dear Nadine,
We would like to confirm that your complaint regarding the delay in processing a refund for overpaid amounts on your account has been formally escalated to our Finance Management Team for urgent attention.
Please be assured that we are actively following up on this matter to ensure it is prioritised and resolved as quickly as possible. We will provide you with a further update as soon as feedback becomes available.
Thank you for your patience and understanding while we work to address your concern.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We would like to confirm that your complaint regarding the delay in processing a refund for overpaid amounts on your account has been formally escalated to our Finance Management Team for urgent attention.
Please be assured that we are actively following up on this matter to ensure it is prioritised and resolved as quickly as possible. We will provide you with a further update as soon as feedback becomes available.
Thank you for your patience and understanding while we work to address your concern.
Best regards,
Marilize
MetroFibre Complaints & Escalations