IS
Ian S
1 reviews | Active since Aug 2011
25 Nov 2022, 13:09
STAY AWAY FROM METRO FIBRE!!!! GO TO A REPUTABLE FIBRE NETWORK SUPPLIER
STAY AWAY GO TO A REPUTABLE FIBRE NETWORK SUPPLIER
In a customer base business, you would expect that the management would be concerned about there customers, but no, let's ignore them, let not call them back. Companies like Metro Fibre, when you have management whom do not care about customers, it soon filters down to the employees and why should they care. Today, in the South Africa market it's companies who's management interact and are approachable that survive, not the one's who's management hide in there ivory towers or on the golf course, living under the apprehension that all is ok
Helpful (0)
Replies (10)0
Replies (10)IS
Ian S's updateReviewer Update
25 Nov 2022, 15:44I need to speak to a senior manage from metro fibre not sales read my mail do not send an automated reply
Get a senion manager to phone me not sales
***
Get a senion manager to phone me not sales
***
IS
Ian S's update25 Nov 2022, 15:44
Reviewer Update
I need to speak to a senior manage from metro fibre not sales read my mail do not send an automated reply
Get a senion manager to phone me not sales
***
Get a senion manager to phone me not sales
***
MetroFibre Networx's replyOfficial
25 Nov 2022, 15:50Dear Ian
A manager will be in contact with you.
Kind Regards
MetroFibre
A manager will be in contact with you.
Kind Regards
MetroFibre
MetroFibre Networx's reply25 Nov 2022, 15:50
Official
Dear Ian
A manager will be in contact with you.
Kind Regards
MetroFibre
A manager will be in contact with you.
Kind Regards
MetroFibre
IS
Ian S's updateReviewer Update
25 Nov 2022, 15:56I said a senior manager not someone from sales
A REAL SENIOR MANAGER
A REAL SENIOR MANAGER
IS
Ian S's update25 Nov 2022, 15:56
Reviewer Update
I said a senior manager not someone from sales
A REAL SENIOR MANAGER
A REAL SENIOR MANAGER
MetroFibre Networx's replyOfficial
25 Nov 2022, 18:48Dear Ian,
Kindly note that we have sent an urgent request for assistance to management.
Please expect a call.
Kind regards
Mpho
Kindly note that we have sent an urgent request for assistance to management.
Please expect a call.
Kind regards
Mpho
MetroFibre Networx's reply25 Nov 2022, 18:48
Official
Dear Ian,
Kindly note that we have sent an urgent request for assistance to management.
Please expect a call.
Kind regards
Mpho
Kindly note that we have sent an urgent request for assistance to management.
Please expect a call.
Kind regards
Mpho
IS
Ian S's updateReviewer Update
29 Nov 2022, 07:43So much for someone getting back to me just lies, it astounds me you can treat people this way
IS
Ian S's update29 Nov 2022, 07:43
Reviewer Update
So much for someone getting back to me just lies, it astounds me you can treat people this way
MetroFibre Networx's replyOfficial
29 Nov 2022, 08:16Good day Ian
Thank you for bringing this to our attention.
Kindly send us an email with the Account Holder's contact details and full physical address to *** to assist accordingly and will get a manager to call you.
Kindly note we sincerely do apologize for the inconvenience.
Kind Regards
Metrofibre
Shannen
Thank you for bringing this to our attention.
Kindly send us an email with the Account Holder's contact details and full physical address to *** to assist accordingly and will get a manager to call you.
Kindly note we sincerely do apologize for the inconvenience.
Kind Regards
Metrofibre
Shannen
MetroFibre Networx's reply29 Nov 2022, 08:16
Official
Good day Ian
Thank you for bringing this to our attention.
Kindly send us an email with the Account Holder's contact details and full physical address to *** to assist accordingly and will get a manager to call you.
Kindly note we sincerely do apologize for the inconvenience.
Kind Regards
Metrofibre
Shannen
Thank you for bringing this to our attention.
Kindly send us an email with the Account Holder's contact details and full physical address to *** to assist accordingly and will get a manager to call you.
Kindly note we sincerely do apologize for the inconvenience.
Kind Regards
Metrofibre
Shannen
IS
Ian S's updateReviewer Update
29 Nov 2022, 09:23STOP SENDING AUTOMATED REPLIES AND FOLLOW UP ON PREVIOUS MAILS
STOP BEING LAZY AND READ THE PREVIOUS MAILS
STOP BEING LAZY AND READ THE PREVIOUS MAILS
IS
Ian S's update29 Nov 2022, 09:23
Reviewer Update
STOP SENDING AUTOMATED REPLIES AND FOLLOW UP ON PREVIOUS MAILS
STOP BEING LAZY AND READ THE PREVIOUS MAILS
STOP BEING LAZY AND READ THE PREVIOUS MAILS
MetroFibre Networx's replyOfficial
29 Nov 2022, 10:14Good Day Ian
Thank you for taking the time to answer my call.
We send our sincere apology for the lack of service you have received.
Please kindly note that I have escalated your matter to our manager, one of our managers will be in contact with you shortly.
Once again we send our sincere apology for the lack of poor service.
Kind Regards
MetroFibre
Shannen
Thank you for taking the time to answer my call.
We send our sincere apology for the lack of service you have received.
Please kindly note that I have escalated your matter to our manager, one of our managers will be in contact with you shortly.
Once again we send our sincere apology for the lack of poor service.
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's reply29 Nov 2022, 10:14
Official
Good Day Ian
Thank you for taking the time to answer my call.
We send our sincere apology for the lack of service you have received.
Please kindly note that I have escalated your matter to our manager, one of our managers will be in contact with you shortly.
Once again we send our sincere apology for the lack of poor service.
Kind Regards
MetroFibre
Shannen
Thank you for taking the time to answer my call.
We send our sincere apology for the lack of service you have received.
Please kindly note that I have escalated your matter to our manager, one of our managers will be in contact with you shortly.
Once again we send our sincere apology for the lack of poor service.
Kind Regards
MetroFibre
Shannen
IS
Ian S's updateReviewer Update
30 Nov 2022, 08:13READ THE ABOVE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
A MANAGER WILL BE IN CONTACT VWITH YOU SHORTLY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
LIES LIES LIES LIES LIES
NO STOP LIES
A MANAGER WILL BE IN CONTACT VWITH YOU SHORTLY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
LIES LIES LIES LIES LIES
NO STOP LIES
IS
Ian S's update30 Nov 2022, 08:13
Reviewer Update
READ THE ABOVE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
A MANAGER WILL BE IN CONTACT VWITH YOU SHORTLY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
LIES LIES LIES LIES LIES
NO STOP LIES
A MANAGER WILL BE IN CONTACT VWITH YOU SHORTLY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
LIES LIES LIES LIES LIES
NO STOP LIES
MetroFibre Networx's replyOfficial
30 Nov 2022, 10:48Good day Ian,
We apologize for the delay in this matter.
We have asked the manager to give you a call urgently.
Kind Regards
Metrofibre
Clarisa
We apologize for the delay in this matter.
We have asked the manager to give you a call urgently.
Kind Regards
Metrofibre
Clarisa
MetroFibre Networx's reply30 Nov 2022, 10:48
Official
Good day Ian,
We apologize for the delay in this matter.
We have asked the manager to give you a call urgently.
Kind Regards
Metrofibre
Clarisa
We apologize for the delay in this matter.
We have asked the manager to give you a call urgently.
Kind Regards
Metrofibre
Clarisa