LM
Lethabo M
1 reviews | Active since Jul 2024
31 Mar 2026, 22:52
STAY AWAY!!
Stay away from this service provider.I am beyond disappointed with the so-called service provider. I have been without network for 7days now and after countless calls and emails i am met with scripted apologies and zero solutions. It is unacceptable to make customers pay for a service they are not getting.This company clearly doesn’t value its customers. IF YOU VALUE YOUR TIME,MONEY & SANITY STAY AWAY FROM THIS SERVICE PROVIDER.
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Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
01 Apr 2026, 08:37Dear Lethabo Mashego
Thank you for bringing this to our attention.
We understand how frustrating it is to be without connectivity for this length of time, especially after multiple attempts to get assistance without a resolution. This is not the level of service we aim to provide.
Your matter will be escalated to the relevant technical team for urgent intervention and prioritisation. We would like to investigate this further and ensure that your connection is restored as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how frustrating it is to be without connectivity for this length of time, especially after multiple attempts to get assistance without a resolution. This is not the level of service we aim to provide.
Your matter will be escalated to the relevant technical team for urgent intervention and prioritisation. We would like to investigate this further and ensure that your connection is restored as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply01 Apr 2026, 08:37
Official
Dear Lethabo Mashego
Thank you for bringing this to our attention.
We understand how frustrating it is to be without connectivity for this length of time, especially after multiple attempts to get assistance without a resolution. This is not the level of service we aim to provide.
Your matter will be escalated to the relevant technical team for urgent intervention and prioritisation. We would like to investigate this further and ensure that your connection is restored as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how frustrating it is to be without connectivity for this length of time, especially after multiple attempts to get assistance without a resolution. This is not the level of service we aim to provide.
Your matter will be escalated to the relevant technical team for urgent intervention and prioritisation. We would like to investigate this further and ensure that your connection is restored as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's replyOfficial
01 Apr 2026, 09:23Dear Lethabo Mashego
Thank you for bringing this to our attention.
We understand how frustrating it is to be without connectivity for this length of time, especially after multiple attempts to get assistance without a resolution. This is not the level of service we aim to provide.
Your matter will be escalated to the relevant technical team for urgent intervention and prioritisation. We would like to investigate this further and ensure that your connection is restored as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how frustrating it is to be without connectivity for this length of time, especially after multiple attempts to get assistance without a resolution. This is not the level of service we aim to provide.
Your matter will be escalated to the relevant technical team for urgent intervention and prioritisation. We would like to investigate this further and ensure that your connection is restored as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply01 Apr 2026, 09:23
Official
Dear Lethabo Mashego
Thank you for bringing this to our attention.
We understand how frustrating it is to be without connectivity for this length of time, especially after multiple attempts to get assistance without a resolution. This is not the level of service we aim to provide.
Your matter will be escalated to the relevant technical team for urgent intervention and prioritisation. We would like to investigate this further and ensure that your connection is restored as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how frustrating it is to be without connectivity for this length of time, especially after multiple attempts to get assistance without a resolution. This is not the level of service we aim to provide.
Your matter will be escalated to the relevant technical team for urgent intervention and prioritisation. We would like to investigate this further and ensure that your connection is restored as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations