LM
Lana-Marie Malan
1 reviews | Active since Mar 2017
23 Aug 2022, 13:19
Stay away
WORST possible network to ever use!! If they are not *****ing and lying they are threating you with their legal department. Their client service is non existing. I had a issue that was investigated on email and over the phone they gave feedback and then the feedback suddenly changed completely. They also cannot provide me with the required proof to verify their claims because I didn't log support tickets but I did not have the credentials to do it and the joke is I log my tickets now as requested and their resolution was to refer me to WIFI specialist yet they are the service providers. All I can say is stay away!
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
23 Aug 2022, 13:30Dear Lana
we appreciate you bringing this to our attention.
We would like the opportunity to look into the situation and offer assistance.
A representative will be in touch with you to give you feedback.
Kind Regards,
MetroFibre
we appreciate you bringing this to our attention.
We would like the opportunity to look into the situation and offer assistance.
A representative will be in touch with you to give you feedback.
Kind Regards,
MetroFibre
MetroFibre Networx's reply23 Aug 2022, 13:30
Official
Dear Lana
we appreciate you bringing this to our attention.
We would like the opportunity to look into the situation and offer assistance.
A representative will be in touch with you to give you feedback.
Kind Regards,
MetroFibre
we appreciate you bringing this to our attention.
We would like the opportunity to look into the situation and offer assistance.
A representative will be in touch with you to give you feedback.
Kind Regards,
MetroFibre
MetroFibre Networx's replyOfficial
24 Aug 2022, 10:24Dear Lana
We appreciate you taking our call.
Please keep an eye on your line as we have undertaken troubleshooting to assist with the problem, as was previously discussed.
We will call you back at 11:30 for an update.
Kind Regards,
MetroFibre
We appreciate you taking our call.
Please keep an eye on your line as we have undertaken troubleshooting to assist with the problem, as was previously discussed.
We will call you back at 11:30 for an update.
Kind Regards,
MetroFibre
MetroFibre Networx's reply24 Aug 2022, 10:24
Official
Dear Lana
We appreciate you taking our call.
Please keep an eye on your line as we have undertaken troubleshooting to assist with the problem, as was previously discussed.
We will call you back at 11:30 for an update.
Kind Regards,
MetroFibre
We appreciate you taking our call.
Please keep an eye on your line as we have undertaken troubleshooting to assist with the problem, as was previously discussed.
We will call you back at 11:30 for an update.
Kind Regards,
MetroFibre
MetroFibre Networx's replyOfficial
24 Aug 2022, 11:51Dear Lana
Thank you for confirming that your line has now improved.
We are glad to have assisted you, should you have any issues in future kindly email *** and the support team will assist accordingly.
Kind Regards,
MetroFibre
Thank you for confirming that your line has now improved.
We are glad to have assisted you, should you have any issues in future kindly email *** and the support team will assist accordingly.
Kind Regards,
MetroFibre
MetroFibre Networx's reply24 Aug 2022, 11:51
Official
Dear Lana
Thank you for confirming that your line has now improved.
We are glad to have assisted you, should you have any issues in future kindly email *** and the support team will assist accordingly.
Kind Regards,
MetroFibre
Thank you for confirming that your line has now improved.
We are glad to have assisted you, should you have any issues in future kindly email *** and the support team will assist accordingly.
Kind Regards,
MetroFibre