DS
Dhiren S
1 reviews | Active since Nov 2023
16 Mar 2026, 20:57
STAY AWAY!
They deserve 0 stars.
Pathetic service with internet connectivity that seldom works at the speed you pay for.
I have a 150 Mbps up and down plan that I pay 899 for.
For the last few weeks, my service has been around 1/3 of my speed. I spoke to a consultant about it, and the next moment, my line went down.
Took them 2 days to resolve, and even then, my speed is now gone to 1/10 of what it should be. No explanations, nothing.
This is not the first time that something like this has happened.
I would recommend you stay away from Metrofibre.
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Replies (2)
MetroFibre Networx's replyOfficial
16 Mar 2026, 21:02Dear Dhiren,
Thank you for sharing your experience.
Your concerns regarding the repeated speed degradation, the recent service interruption following troubleshooting, and the lack of clear feedback after restoration are noted. Where service performance remains significantly below the subscribed profile, it is important that both the line stability and service delivery path are fully assessed to determine the cause.
Your account and fault history will be reviewed with the relevant technical team to confirm why the service has been performing below the expected 150 Mbps profile, what actions were taken during the recent outage, and whether any underlying network or equipment issue remains affecting performance.
Further feedback will be provided once the review has been completed and the responsible team has confirmed the corrective actions required.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your experience.
Your concerns regarding the repeated speed degradation, the recent service interruption following troubleshooting, and the lack of clear feedback after restoration are noted. Where service performance remains significantly below the subscribed profile, it is important that both the line stability and service delivery path are fully assessed to determine the cause.
Your account and fault history will be reviewed with the relevant technical team to confirm why the service has been performing below the expected 150 Mbps profile, what actions were taken during the recent outage, and whether any underlying network or equipment issue remains affecting performance.
Further feedback will be provided once the review has been completed and the responsible team has confirmed the corrective actions required.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply16 Mar 2026, 21:02
Official
Dear Dhiren,
Thank you for sharing your experience.
Your concerns regarding the repeated speed degradation, the recent service interruption following troubleshooting, and the lack of clear feedback after restoration are noted. Where service performance remains significantly below the subscribed profile, it is important that both the line stability and service delivery path are fully assessed to determine the cause.
Your account and fault history will be reviewed with the relevant technical team to confirm why the service has been performing below the expected 150 Mbps profile, what actions were taken during the recent outage, and whether any underlying network or equipment issue remains affecting performance.
Further feedback will be provided once the review has been completed and the responsible team has confirmed the corrective actions required.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your experience.
Your concerns regarding the repeated speed degradation, the recent service interruption following troubleshooting, and the lack of clear feedback after restoration are noted. Where service performance remains significantly below the subscribed profile, it is important that both the line stability and service delivery path are fully assessed to determine the cause.
Your account and fault history will be reviewed with the relevant technical team to confirm why the service has been performing below the expected 150 Mbps profile, what actions were taken during the recent outage, and whether any underlying network or equipment issue remains affecting performance.
Further feedback will be provided once the review has been completed and the responsible team has confirmed the corrective actions required.
Best regards,
Marilize
MetroFibre Complaints & Escalations
DS
Dhiren S's updateReviewer Update
18 Mar 2026, 20:54Nothing has been done apart from excuses.
1 Device connected, and the speed is still not 2/3 of what it needs to be.
Metrofibre now wants me to pay for a technician to come through to try and find the fault.
This entire interaction has been frustrating and a waste of time with no clear resolution in sight.
They expect you to do multiple speed tests, and nothing is right.
Absolutely pathetic service.
1 Device connected, and the speed is still not 2/3 of what it needs to be.
Metrofibre now wants me to pay for a technician to come through to try and find the fault.
This entire interaction has been frustrating and a waste of time with no clear resolution in sight.
They expect you to do multiple speed tests, and nothing is right.
Absolutely pathetic service.
DS
Dhiren S's update18 Mar 2026, 20:54
Reviewer Update
Nothing has been done apart from excuses.
1 Device connected, and the speed is still not 2/3 of what it needs to be.
Metrofibre now wants me to pay for a technician to come through to try and find the fault.
This entire interaction has been frustrating and a waste of time with no clear resolution in sight.
They expect you to do multiple speed tests, and nothing is right.
Absolutely pathetic service.
1 Device connected, and the speed is still not 2/3 of what it needs to be.
Metrofibre now wants me to pay for a technician to come through to try and find the fault.
This entire interaction has been frustrating and a waste of time with no clear resolution in sight.
They expect you to do multiple speed tests, and nothing is right.
Absolutely pathetic service.