ZK
Zinzi K
1 reviews | Active since May 2022
24 Apr 2026, 07:39
Statement/letter of prepaid and speed connection
Good Day
This will be the 3rd time trying to get assistance regarding this issue , I was advise that due to been on prepaid i cant get a statement etc.
Due to my work compliance that fibre is well of speed I have been asked to request a letter from MetroFibre Connect to state the speed of the network and that I am on prepaid can my address If id can't address should be.
So its the letter or document that states the speed and im in prepaid .
If I don't get this letter I would be required to switch fibre lines.
Kind Regards
Zinzi Khumalo ***
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Replies (1)
MetroFibre Networx's replyOfficial
24 Apr 2026, 07:51Dear Zinzi,
Thank you for your review.
We understand that you require formal confirmation of your fibre service details, including network speed and prepaid status, for work compliance purposes. Your request has been noted and is currently being reviewed.
Our team is actively working to drive a resolution.
We will be in contact with you directly to provide feedback and next steps as soon as more information is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your review.
We understand that you require formal confirmation of your fibre service details, including network speed and prepaid status, for work compliance purposes. Your request has been noted and is currently being reviewed.
Our team is actively working to drive a resolution.
We will be in contact with you directly to provide feedback and next steps as soon as more information is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply24 Apr 2026, 07:51
Official
Dear Zinzi,
Thank you for your review.
We understand that you require formal confirmation of your fibre service details, including network speed and prepaid status, for work compliance purposes. Your request has been noted and is currently being reviewed.
Our team is actively working to drive a resolution.
We will be in contact with you directly to provide feedback and next steps as soon as more information is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your review.
We understand that you require formal confirmation of your fibre service details, including network speed and prepaid status, for work compliance purposes. Your request has been noted and is currently being reviewed.
Our team is actively working to drive a resolution.
We will be in contact with you directly to provide feedback and next steps as soon as more information is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations