hM
hazel M
1 reviews | Active since Nov 2016
20 Jan 2023, 14:15
Starting to wonder if leaving Telkom for Metrofibre was a good choice.
Shocking!!! It has been 2 days now that we have NO service in my area. Every time I call in I get the same story that there is no ETA? I feel that there is NO urgency in our matter. Not getting ANY updates via sms or email, have to always call in. Never experienced this with Telkom.
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
20 Jan 2023, 14:17Good day Hazel.
Trust you are well.
Thank you for bringing this to our attention
Kindly note we sincerely do apologies for the inconvenience.
A sales support agent will be in contact to assist shortly.
Kind Regards
MetroFibre
Trust you are well.
Thank you for bringing this to our attention
Kindly note we sincerely do apologies for the inconvenience.
A sales support agent will be in contact to assist shortly.
Kind Regards
MetroFibre
MetroFibre Networx's reply20 Jan 2023, 14:17
Official
Good day Hazel.
Trust you are well.
Thank you for bringing this to our attention
Kindly note we sincerely do apologies for the inconvenience.
A sales support agent will be in contact to assist shortly.
Kind Regards
MetroFibre
Trust you are well.
Thank you for bringing this to our attention
Kindly note we sincerely do apologies for the inconvenience.
A sales support agent will be in contact to assist shortly.
Kind Regards
MetroFibre
hM
hazel M's updateReviewer Update
22 Jan 2023, 13:49Hi this is absolutely unacceptable !!! Its been 4 days with NO SERVICE !!!! I want to be compensated for those days, please take it of my monthly premium. No one knows when the issue will be resolved, there is NO URGENCY on our matter at all?
My reference number is: 248813
I really thought moving from Telkom to Metrofibre was going to be a good option. I was clearly mistaken :(
My reference number is: 248813
I really thought moving from Telkom to Metrofibre was going to be a good option. I was clearly mistaken :(
hM
hazel M's update22 Jan 2023, 13:49
Reviewer Update
Hi this is absolutely unacceptable !!! Its been 4 days with NO SERVICE !!!! I want to be compensated for those days, please take it of my monthly premium. No one knows when the issue will be resolved, there is NO URGENCY on our matter at all?
My reference number is: 248813
I really thought moving from Telkom to Metrofibre was going to be a good option. I was clearly mistaken :(
My reference number is: 248813
I really thought moving from Telkom to Metrofibre was going to be a good option. I was clearly mistaken :(
MetroFibre Networx's replyOfficial
22 Jan 2023, 15:53Good day Hazel,
Thank you for taking my call.
Kindly note that as per our discussion, we are following up on this matter and we will revert back as soon as we have feedback.
Kindest Regards
Clarisa
Metrofibre
Thank you for taking my call.
Kindly note that as per our discussion, we are following up on this matter and we will revert back as soon as we have feedback.
Kindest Regards
Clarisa
Metrofibre
MetroFibre Networx's reply22 Jan 2023, 15:53
Official
Good day Hazel,
Thank you for taking my call.
Kindly note that as per our discussion, we are following up on this matter and we will revert back as soon as we have feedback.
Kindest Regards
Clarisa
Metrofibre
Thank you for taking my call.
Kindly note that as per our discussion, we are following up on this matter and we will revert back as soon as we have feedback.
Kindest Regards
Clarisa
Metrofibre
hM
hazel M's updateReviewer Update
23 Jan 2023, 10:55Guys this is really not on. I work from home on certain days of the week how am I suppose do this with not having Wifi ? Its now 5 days since this issue started. Can I please have PROPER feedback on my situation ? It just simply cannot take a technician 5 to 7 days to come out to me and also every call I make I get the same feedback that they are forwarding my reference number to be escalated. Shouldn't the escalation have been done the first time around ?
My reference number is: 248813
Please can I have proper concrete feedback about our situation ?
My reference number is: 248813
Please can I have proper concrete feedback about our situation ?
hM
hazel M's update23 Jan 2023, 10:55
Reviewer Update
Guys this is really not on. I work from home on certain days of the week how am I suppose do this with not having Wifi ? Its now 5 days since this issue started. Can I please have PROPER feedback on my situation ? It just simply cannot take a technician 5 to 7 days to come out to me and also every call I make I get the same feedback that they are forwarding my reference number to be escalated. Shouldn't the escalation have been done the first time around ?
My reference number is: 248813
Please can I have proper concrete feedback about our situation ?
My reference number is: 248813
Please can I have proper concrete feedback about our situation ?
MetroFibre Networx's replyOfficial
23 Jan 2023, 12:41Good afternoon Hazel,
We sincerely apologize for the delay.
Kindly note that our ticketing system is currently undergoing maintenance.
We will however give you a call within the hour to provide you with feedback.
Kindest Regards
Clarisa
Metrofibre
We sincerely apologize for the delay.
Kindly note that our ticketing system is currently undergoing maintenance.
We will however give you a call within the hour to provide you with feedback.
Kindest Regards
Clarisa
Metrofibre
MetroFibre Networx's reply23 Jan 2023, 12:41
Official
Good afternoon Hazel,
We sincerely apologize for the delay.
Kindly note that our ticketing system is currently undergoing maintenance.
We will however give you a call within the hour to provide you with feedback.
Kindest Regards
Clarisa
Metrofibre
We sincerely apologize for the delay.
Kindly note that our ticketing system is currently undergoing maintenance.
We will however give you a call within the hour to provide you with feedback.
Kindest Regards
Clarisa
Metrofibre