Sonne thanks for putting effort in my query

Big thank you to Sonne!!! I am having a challenge with my wifi. Ticket 2231.. I have been calling and texting metrofibre for 3 days no one wanted to listen and help. My router is off even when I plug it at a different power source. I was told its an outage around my area LOL ha the drama. Its a power issue to the router not an outage issue. Sonne thank you or listening and opening another correct ticket, hope they won't take 2 weeks to fix this like last time.