J
Johannes
1 reviews | Active since Aug 2025
31 Aug 2025, 18:22
Some users report lo...
Some users report long waiting periods for any service, even in areas where fibre is available, leading to frustration and extended downtime from their services
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MetroFibre Networx's replyOfficial
31 Aug 2025, 18:42Dear Johannes
Thank you for bringing this to our attention and for taking the time to share your feedback.
We sincerely apologize for the inconvenience caused by the long waiting periods some users are experiencing, even in fibre-covered areas. We understand how frustrating extended service delays can be and how they impact your overall experience.
Please rest assured that we take these concerns seriously. We are actively working with our service teams to identify and address the causes of these delays, ensuring faster turnaround times and minimizing downtime moving forward.
Your feedback is invaluable in helping us improve our services, and we truly appreciate your patience and understanding as we work to resolve these issues.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention and for taking the time to share your feedback.
We sincerely apologize for the inconvenience caused by the long waiting periods some users are experiencing, even in fibre-covered areas. We understand how frustrating extended service delays can be and how they impact your overall experience.
Please rest assured that we take these concerns seriously. We are actively working with our service teams to identify and address the causes of these delays, ensuring faster turnaround times and minimizing downtime moving forward.
Your feedback is invaluable in helping us improve our services, and we truly appreciate your patience and understanding as we work to resolve these issues.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Best regards,
MetroFibre Networx's reply31 Aug 2025, 18:42
Official
Dear Johannes
Thank you for bringing this to our attention and for taking the time to share your feedback.
We sincerely apologize for the inconvenience caused by the long waiting periods some users are experiencing, even in fibre-covered areas. We understand how frustrating extended service delays can be and how they impact your overall experience.
Please rest assured that we take these concerns seriously. We are actively working with our service teams to identify and address the causes of these delays, ensuring faster turnaround times and minimizing downtime moving forward.
Your feedback is invaluable in helping us improve our services, and we truly appreciate your patience and understanding as we work to resolve these issues.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention and for taking the time to share your feedback.
We sincerely apologize for the inconvenience caused by the long waiting periods some users are experiencing, even in fibre-covered areas. We understand how frustrating extended service delays can be and how they impact your overall experience.
Please rest assured that we take these concerns seriously. We are actively working with our service teams to identify and address the causes of these delays, ensuring faster turnaround times and minimizing downtime moving forward.
Your feedback is invaluable in helping us improve our services, and we truly appreciate your patience and understanding as we work to resolve these issues.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Best regards,