SM
Sisa M
1 reviews | Active since Aug 2012
29 Jan 2026, 10:20
SO UNPROFESSIONAL
We didn't have internet since yesterday night, have reported the issue and no one has bothered to contact me. Since this is the only platform that can get me help me fast, i had to write my compaint here
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
29 Jan 2026, 10:45Dear Sisa Mlilo
Thank you for bringing this to our attention.
We understand how disruptive the internet outage since last night has been, especially given that you had already reported the issue and were awaiting a response. Your concern is completely valid, and we recognize the urgency of restoring connectivity and providing timely communication.
The matter has now been escalated to the appropriate team, and follow-up is underway to ensure this is addressed as quickly as possible. We appreciate you using this platform to reach us, and your patience while the issue is being resolved.
Please be assured that updates will be shared as soon as more information becomes available.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how disruptive the internet outage since last night has been, especially given that you had already reported the issue and were awaiting a response. Your concern is completely valid, and we recognize the urgency of restoring connectivity and providing timely communication.
The matter has now been escalated to the appropriate team, and follow-up is underway to ensure this is addressed as quickly as possible. We appreciate you using this platform to reach us, and your patience while the issue is being resolved.
Please be assured that updates will be shared as soon as more information becomes available.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply29 Jan 2026, 10:45
Official
Dear Sisa Mlilo
Thank you for bringing this to our attention.
We understand how disruptive the internet outage since last night has been, especially given that you had already reported the issue and were awaiting a response. Your concern is completely valid, and we recognize the urgency of restoring connectivity and providing timely communication.
The matter has now been escalated to the appropriate team, and follow-up is underway to ensure this is addressed as quickly as possible. We appreciate you using this platform to reach us, and your patience while the issue is being resolved.
Please be assured that updates will be shared as soon as more information becomes available.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how disruptive the internet outage since last night has been, especially given that you had already reported the issue and were awaiting a response. Your concern is completely valid, and we recognize the urgency of restoring connectivity and providing timely communication.
The matter has now been escalated to the appropriate team, and follow-up is underway to ensure this is addressed as quickly as possible. We appreciate you using this platform to reach us, and your patience while the issue is being resolved.
Please be assured that updates will be shared as soon as more information becomes available.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
SM
Sisa M's updateReviewer Update
29 Jan 2026, 13:355 hours later no one has bothered to respond or get to me, your service is so pathetic. What you write on Hellopeter and what you do to your clients are two different things!
SM
Sisa M's update29 Jan 2026, 13:35
Reviewer Update
5 hours later no one has bothered to respond or get to me, your service is so pathetic. What you write on Hellopeter and what you do to your clients are two different things!
MetroFibre Networx's replyOfficial
29 Jan 2026, 14:14Good Day
Your connection has been restored. Please let us know should you still have issues with connecting.
Your connection has been restored. Please let us know should you still have issues with connecting.
MetroFibre Networx's reply29 Jan 2026, 14:14
Official
Good Day
Your connection has been restored. Please let us know should you still have issues with connecting.
Your connection has been restored. Please let us know should you still have issues with connecting.
SM
Sisa M's updateReviewer Update
31 Jan 2026, 18:29Metrofibre is the worst internet provider, their internet has been on and off since Thursday. No one has bothered to contact me. We can't be paying for this pathetic service,
SM
Sisa M's update31 Jan 2026, 18:29
Reviewer Update
Metrofibre is the worst internet provider, their internet has been on and off since Thursday. No one has bothered to contact me. We can't be paying for this pathetic service,