HM
Hellen M
1 reviews | Active since Dec 2022
06 Sept 2024, 11:13
So many days without network metro fibre what a disappointment
Till today no network apparently technicians are busy fixing no communication at all to advise when will this be fixed,what a disappointment
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MetroFibre Networx's replyOfficial
06 Sept 2024, 11:27Dear Hellen
Thank you for bringing your concerns to our attention.
We sincerely apologize for the connectivity issues and any inconvenience caused by the delays in addressing this matter. Please rest assured that we are actively investigating the issue to ensure it is resolved promptly. At MetroFibre, our customers are at the center of everything we do, and we are committed to providing you with the best possible service.
Our Network Engineers are working diligently to find a solution to improve your connectivity experience. We will keep you updated on our progress and are dedicated to resolving this as quickly as possible.
In the meantime, if you have any additional questions or concerns, please don’t hesitate to reach out via email regarding fault ticket 392906.
Thank you for your patience and understanding.
Kind regards,
Phindile Msokwini
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We sincerely apologize for the connectivity issues and any inconvenience caused by the delays in addressing this matter. Please rest assured that we are actively investigating the issue to ensure it is resolved promptly. At MetroFibre, our customers are at the center of everything we do, and we are committed to providing you with the best possible service.
Our Network Engineers are working diligently to find a solution to improve your connectivity experience. We will keep you updated on our progress and are dedicated to resolving this as quickly as possible.
In the meantime, if you have any additional questions or concerns, please don’t hesitate to reach out via email regarding fault ticket 392906.
Thank you for your patience and understanding.
Kind regards,
Phindile Msokwini
MetroFibre Complaints & Escalations
MetroFibre Networx's reply06 Sept 2024, 11:27
Official
Dear Hellen
Thank you for bringing your concerns to our attention.
We sincerely apologize for the connectivity issues and any inconvenience caused by the delays in addressing this matter. Please rest assured that we are actively investigating the issue to ensure it is resolved promptly. At MetroFibre, our customers are at the center of everything we do, and we are committed to providing you with the best possible service.
Our Network Engineers are working diligently to find a solution to improve your connectivity experience. We will keep you updated on our progress and are dedicated to resolving this as quickly as possible.
In the meantime, if you have any additional questions or concerns, please don’t hesitate to reach out via email regarding fault ticket 392906.
Thank you for your patience and understanding.
Kind regards,
Phindile Msokwini
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We sincerely apologize for the connectivity issues and any inconvenience caused by the delays in addressing this matter. Please rest assured that we are actively investigating the issue to ensure it is resolved promptly. At MetroFibre, our customers are at the center of everything we do, and we are committed to providing you with the best possible service.
Our Network Engineers are working diligently to find a solution to improve your connectivity experience. We will keep you updated on our progress and are dedicated to resolving this as quickly as possible.
In the meantime, if you have any additional questions or concerns, please don’t hesitate to reach out via email regarding fault ticket 392906.
Thank you for your patience and understanding.
Kind regards,
Phindile Msokwini
MetroFibre Complaints & Escalations