1 reviews | Active since Jan 2015
So disappointing
Hi all... the only network provider in my area is Metrofibre. The house we are in has been empty for 1 year. I app**** on 13 January 2022 to have a already installed Fibre connection activated. I was told by Webafrica that they are unable to proceed because metro locked the line claiming the previous tenants are still using it. No effort is made by metro Fibre to resolve the issue and I am out of pocket using data for school work. I was with rain LTE and I should have stayed with them. The signal we have at home is not the best as yet but their service is impeccable. You have an issue and today the technician is there to resolve it. Rain tries very very hard with customer satisfaction. I am VERY disappointed to say the least...
Please accept our sincerest apologies for the poor customer service you have been experiencing to get your line activated.
Kindly note that we are still investigating your query, we will provide feedback as soon as possible.
Please expect a call from one of our agents soon.
Kind Regards
MetroFibre
Please accept our sincerest apologies for the poor customer service you have been experiencing to get your line activated.
Kindly note that we are still investigating your query, we will provide feedback as soon as possible.
Please expect a call from one of our agents soon.
Kind Regards
MetroFibre
Thank you for taking my call.
We would like to apologise again that it took so long to get the line released so that your WebAfrica account can be activated.
Our ONT installations department is prioritising the matter as you need the new ONT installed.
Kindly expect a call from our Key Account department that handles all the queries related to WebAfrica.
Kind Regards
MetroFibre
Thank you for taking my call.
We would like to apologise again that it took so long to get the line released so that your WebAfrica account can be activated.
Our ONT installations department is prioritising the matter as you need the new ONT installed.
Kindly expect a call from our Key Account department that handles all the queries related to WebAfrica.
Kind Regards
MetroFibre
Thank you for taking our call.
As advised, your line is now activated.
Please be so kind as to test and inform us once you are home.
We would also like to inform you that we will take extra measures to make sure that this does not happen again in the future.
Kind Regards
MetroFibre
Thank you for taking our call.
As advised, your line is now activated.
Please be so kind as to test and inform us once you are home.
We would also like to inform you that we will take extra measures to make sure that this does not happen again in the future.
Kind Regards
MetroFibre